Join Us

We are currently in need of great colleagues to fill the following vacancies:

AX Support Specialist

Job Responsibilities:

Receives registers and prioritize incidents according to prioritization matrix. Support according to SLA.

Contributes to maintaining and continuously improve the application support team as well as FAQs, user guides and system documentation.

Actively and responsibly help, support and fix cross application issues in collaboration with other application supporters and specialists.

Project team member on selected smaller development projects such as e.g. in relation to incident-problems or incidents-changes.

Follow-through for root cause solution.

Highlight repeating issues and problems that could require further investigations or root-cause solution.

User training/instructions when needed (sometimes pro-actively contact users to give instructions if user’s actions continue to give process or system issues).

Job Requirements:

Ability to understand user problems and basic business processes within finance, sales and supply chain (both forward and reverse logistics).

Be able to support and trouble shoot the major AX modules used in EMPLOYER (Finance, Sales and Supply Chain).

Understands and knows AX ERP Authorizations Setup (roles, duties, privileges) as well as concepts such as Segregation of Duties.

Knowledge of EDI setup and processes with customers, vendors and logistical partners (UPS).

Know and understand interfaces and typical errors with AX integrated online/CRM applications (Scribe integration, partner net, CRM, E-commerce etc.).

MRP monitoring, re-run and trouble shooting.

Know symptoms and action possibilities in relation to typical wider errors in AX (e.g. this could be related to table locks).

Billing and Collection Associate

Job Responsibilities:

Send out notices to overdue accounts.

Collect payments and post to accounts.

Reach out to customers with unpaid debt and attempt to collect from them.

Maintain files on the financial status of accounts.

Keep track of delinquent accounts.

Make personal visits if necessary to collect debts.

Set up repayment plans according to ability to pay.

Advise customers of default consequences and debt repayment policies.

Attempt to repossess merchandise if client has not paid debt.

Record address changes.

Delete old accounts and clean up files.

Negotiate credit extensions.

Compile reports on delinquent account for management.

Turn over accounts to attorneys.

Disconnect services if account remains unpaid.

Report past due accounts to credit bureaus.

Prepare statements for credit department.

Job Requirements:

Graduate of Accounting or related field.

At least 1 year of related work experience in Billing and Collection.

Business Process Associate

Job Responsibilities:

Receiving Requests for Quotations from Wrist Customers

Preparing a Quotation in the Wrist MS Dynamics AX2012 ERP system based on the customer’s specifications

Linking customer required products to the Wrist catalogue items. (“code-cracking”)

Finalizing the Quotation to the customer in coordination with the Wrist sales/purchase department.

Tasks related to the maintenance and update of the Wrist product catalogue

Tasks related to the post-quotation analysis of items which could not be identified prior to passing the Quotation to the Purchase department that will procure the items not on stock (Buy-to-sell items).

Other processes related to the Wrist scope of work to serve our customers.

Job Requirements:

Graduate of any 4-year course.

Good communication skills.

Having a background in Technical purchase and hazardous materials

Must be willing to work in shifting schedules.

Compensation and Benefit Consultant

Job Responsibilities:

Preparing Cost Estimates and budget reports to assist clients with financial planning and control of their annual and monthly relocation costs. This involves reviewing and implementing client’s relocation policies, analyzing and automating pricing data and integrating various technological data platforms.

Working closely with global HR team in completing monthly and annual compensation package. This involves processing and publishing monthly /annual net balance sheet, shadow payroll, payment instruction and GSOE report for global clients. Review, audit and process expense claims from the employees per policy.

Providing targeted reports to international clients, such as total relocation budget report, estimate vs. actual report, cost allocation by department and service line report, cost comparison report and total expenditure report with further analysis. This requires using Excel functionalities such as VLOOKUP, HLOOKUP, Pivot Tables, formula functions, automation, and graphs & charts.

Managing client billings for services provided by Compensation and payroll team.

Analyzing and interpretation of various financial budget and actual data analysis to internal and external parties.

Taking part in quarterly performance analysis by clients i.e. Presentation on KPI and quarterly performance.

Gain knowledge of specific client policies and service requirements.

Planning and prioritizing tasks of multiple deadlines by managing both day to day work and ad hoc projects.

Working with Regional Senior Consultants and Manager to provide information, early identification of negative variation to targets and providing help, support, guidance and information to close this negative variance.

Job Requirements:

Accounting or Finance Experience.

BPO or Shared Service experience is a must.

At least 2 years’ experience.

Credit Controller

Job Responsibilities:

Support the Regional Credit Control Manager (RCCM) in the timely and accurate preparation all required reports.

Support the RCCM in ensuring the disciplined execution of daily standard operating procedures.

Provide inputs on process-based strategy formation.

Handle assigned accounts.

Collection forecasts.

Ensure process documentation is complete and up to date.

Assist in the development and implementation of process controls.

Promote process improvements.

Job Requirements:

Minimum 5 years’ experience in Credit Control.

Proven experience in dealing with challenging accounts.

Experience in multi-currency highly desirable.

Some experience on private accounts would be an advantage.

Destination Service Provider

Job Responsibilities:

The role of the DSP Administrator is to provide support to the teams through preparation of financial and operational documentation, running of financial and operational reporting.

The DSP Administrator will support DSP teams in meeting the key operational objectives and KPIs in relation to data integrity and billing matters.

This is a great opportunity for the individual to be involved in and be exposed to the Global Mobility business and to develop the requisite skills for potential progression to a DSP /Global Mobility Coordinator role.

Job Requirements:

Good English communication skills.

Willing to work on a mid-shift schedule.

With at least 1 year BPO experience.

With Data entry or Admin task experience.

Destination Service Provider (French)

Job Responsibilities:

The role of the DSP Administrator is to provide support to the teams through preparation of financial and operational documentation, running of financial and operational reporting.

The DSP Administrator will support DSP teams in meeting the key operational objectives and KPIs in relation to data integrity and billing matters.

This is a great opportunity for the individual to be involved in and be exposed to the Global Mobility business and to develop the requisite skills for potential progression to a DSP /Global Mobility Coordinator role.

Job Requirements:

Can speak and write in French language.

Good English communication skills.

Willing to work on a mid-shift schedule.

With at least 1 year BPO experience.

With Data entry or Admin task experience.

Destination Service Provider (German)

Job Responsibilities:

The role of the DSP Administrator is to provide support to the teams through preparation of financial and operational documentation, running of financial and operational reporting.

The DSP Administrator will support DSP teams in meeting the key operational objectives and KPIs in relation to data integrity and billing matters.

This is a great opportunity for the individual to be involved in and be exposed to the Global Mobility business and to develop the requisite skills for potential progression to a DSP /Global Mobility Coordinator role.

Job Requirements:

Can speak and write in German language.

Good English communication skills.

Willing to work on a mid-shift schedule.

With at least 1 year BPO experience.

With Data entry or Admin task experience.

Expense Management Associate

Job Responsibilities:

Liaising with providers in regard to invoicing set up per policy allowances.

Review, audit and process payment requests from vendors per policy.

Review, audit and process expense claims from the employees per policy.

Maintain internal reporting records.

Maintain audit ready records in line with client requirements.

Liaise with the payments team and team to manage payments and funding levels.

Maintain Assignee database.

Gain knowledge of specific client policies and service requirements.

Support Expense Management Team Leader in daily duties.

Client mailbox management for queries, invoices etc. and assign to appropriate owner in SSC or Hub.

Client/ assignee queries to be routed to Hub, supplier (external or Santa Fe to be dealt with by SSC).

Working with Regional EM Senior Consultants and SSC Manager to provide information, early identification of negative variation to targets and providing help, support, guidance and information to close this negative variance.

Job Requirements:

At least 3 to 5 years’ experience as Customer Service Representative in BPO or Shared Service Center industries.

At least 1-year background in Finance.

Excellent Communication Skills.

General Accountant

Job Responsibilities:

Registration of incoming invoices from sellers on the e-commerce platform and costs vendors in ERP.

Handling of approval workflow of incoming invoices.

Preparing and executing approved vendor payments.

Maintain an accurate aging report, and circulate with involved parties.

Reconcile main vendor accounts where necessary.

Interact with Sellers on platform, the commercial and operating team to monitor progress on problem resolutions.

Interact with costs vendors and Source2Sea team to monitor progress on problem resolutions.

Continuous improvement of the AP process to identify potential improvement areas.

Invoicing and AR: Invoice through invoicing on e-commerce platform orders.

Invoicing and AR: Invoice transaction fee to sellers on e-commerce platform.

Invoicing and AR: Make daily collection calls or inquiries, identifying obstacles to payment, and ways of solving such payment issues.

Invoicing and AR: Interact with Buyers on platform, the commercial and operating team to monitor progress on problem resolutions.

Invoicing and AR: Conduct account research and analysis.

Invoicing and AR: Prepare and maintain various A/R reports (as specified).

Invoicing and AR: Maintain an accurate aging report, and circulate with involved parties.

Invoicing and AR: Issue statement to outstanding customers.

Invoicing and AR: Continuous improvement of the AR process to identify potential improvement areas.

Finance and reporting: General ledger registrations and reconciliations. Accrual based accounting.

Finance and reporting: Bank management.

Finance and reporting: Fixed Asset management, ROU asset management.

Finance and reporting: Budgeting of cost centers. Costs management. Deviation analysis.

Finance and reporting: Standard period closing tasks (monthly & yearly) incl. reporting to Group Finance.

Finance and reporting: Continuous improvement of the finance process to identify potential improvement areas.

Job Requirements:

5 years similar experience.

Solid and proven accounting skills; understanding of standard AR processes from quote to cash. AP processes from procurement to payment.

Strong negotiation skills; ability to identify problems and find solutions. Inquisitive mindset, customer service mindset.

Professional tenacity and resilience. Must be comfortable in reaching customers via phone calls, and handling difficult matters independently.

Strong communication skills with the ability to communicate clear and professional both verbally and written.

Group Analyst

Job Responsibilities:

Analyse current and past financial data and performance based on Management accounting information.

Prepare, review and distribute monthly reports on key operational metrics (billing accuracy, accrued income, financial completeness, margin reports).

Preparation and distribution of monthly FX reports.

Prepare and provide Top 30 customers report for EMEA to the monthly Board pack.

Run billing reports on weekly basis.

Preparation of monthly data on Group receivables.

Assist in the annual budgeting and planning process: develop forecasting models and provide projected data, prepare budget presentation templates, reports for budget review meetings and create budget presentation to all relevant stakeholders.

Support Financial Controller, CFOs, CEOs and other departments providing accurate financial information.

Help create power point presentations to support financial data.

Work closely with other members of the finance teams, collect information if necessary to prepare high quality reports.

Develop, maintain and distribute ad-hoc reports and financial models, as requested.

Support Group Financial reporting team on checking internal controls submitted by the offices and chasing countries who have not completed those controls in due time.

Job Requirements:

Bachelor's degree of Accountancy.

Minimum of 5 years’ experience in a financial and reconciliation.

Internal Audit Officer

Job Responsibilities:

Evaluate financial documents for accuracy and compliance with federal regulations.

Identify the financial risk of the organization and offer recommendations to reduce risk.

Identify accounting and financial record-keeping processes that can be improved.

Determine ways to cut costs and improve profitability.

Assess the efficiency and productivity of internal staff and make recommendations for improvement.

Present findings to upper management in the form of reports and presentations.

Job Requirements:

Bachelor's degree of Accountancy or Bachelor’s degree on Internal Auditing.

Minimum of 3 years’ experience in a financial, compliance or internal audit role.

Practice of External Auditing, is preferred.

Junior Software Developer

Job Responsibilities:

Researches, designs, implements, and manages software programs.

Assists in the system design, as needed.

Tests and evaluates new programs.

Implements project details.

Provides and implements codes that meet the approved coding standards (system architecture, prototype, design, research and development, process flow and performance).

Performs initial baseline testing for all codes produced.

Debugs all programs and completes all debugging of all programs.

Perform other duties necessary for the effective operation of the department/company.

Identifies areas for modification in existing programs and subsequently develops these modifications.

Writes and implements efficient code.

Determines operational practicality.

Develops quality assurance procedures.

Deploys software tools, processes, and metrics.

Maintains and upgrades existing systems.

Job Requirements:

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or related technical field.

Minimum of two years’ relevant work experience.

Full Stack Developer.

Knowledge in C#, ASP.Net, .NET Framework, .NET Core, .Net MVC, AngularJS, Visual Basic 6.0, HTML5, Javascript/JQuery, AJAX, Bootstrap, ASP.NET and CSS.

Experience in Object Oriented Programming and understand the different software development architectures;

Proficient using MS SQL Server, MS Visual Studio, TFS and Azure DevOps;

Knowledge and experience in different SDLC Methodologies such as Waterfall and Agile/Scrum.

Pricing Analyst

Job Responsibilities:

Perform pricing analysis to recommend appropriate assumptions.

Understand current service cost structure and replicate it in Excel.

Ability to understand the operating model and replicate it in Excel.

Run back tests to check if the model works.

Communicate findings effectively to relevant departments of the company.

Address issues and concerns raised by team members relating to pricing suggestion.

Job Requirements:

Strong analytical background.

A high level of skill using Excel (including macros), and other analytics tools to process and interpret data (SharePoint integration, PowerApps and PowerBI).

A natural learner, comfortable in new situations and driven to find solutions.

Highly organized individual with sharp attention to detail.

Self-starter who thrives in an environment with a high level of autonomy.

Data driven - ability to define and track the KPIs that really matter to the bottom line.

Comfortable working at pace and to multiple deadlines.

Excellent organizational skills and ability to deal with ambiguity and manage your time.

A starter-finisher with a willingness to show initiative.

An ability to recognize opportunities and present solutions.

Senior Software Developer

Job Responsibilities:

Researches, designs, implements, and manages software programs

Assists in the system design, as needed.

Tests and evaluates new programs.

Implements project details

Provides and implements codes that meet the approved coding standards (system architecture, prototype, design, research and development, process flow and performance).

Performs initial baseline testing for all codes produced.

Debugs all programs and completes all debugging of all programs.

Perform other duties necessary for the effective operation of the department/company.

Identifies areas for modification in existing programs and subsequently develops these modifications.

Writes and implements efficient code.

Determines operational practicality.

Develops quality assurance procedures.

Deploys software tools, processes, and metrics.

Maintains and upgrades existing systems.

Job Requirements:

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or related technical field.

Minimum of four years’ relevant work experience.

Full Stack Developer.

Knowledge in C#, ASP.Net, .NET Framework, .NET Core, .Net MVC, AngularJS, Visual Basic 6.0, HTML5, Javascript/JQuery, AJAX, Bootstrap, ASP.NET and CSS.

Experience in Object Oriented Programming and understand the different software development architectures;

Proficient using MS SQL Server, MS Visual Studio, TFS and Azure DevOps;

Knowledge and experience in different SDLC Methodologies such as Waterfall and Agile/Scrum.

Service Delivery Manager

Job Responsibilities:

Manage day-to-day activities and coordinating with Team Leaders to make sure that objectives for the day are communicated and understood, and providing support as necessary.

Coaches and gives direction to the learning and development of the team.

Ensure operational activities remain on time and within a defined budget.

Develop and enhance the efficiency of existing organizational processes and procedures to enhance and sustain organization’s internal capacity.

Develop, implement, and maintain quality assurance protocol.

Monitoring and driving performance across the team, and preparing relevant reports for senior management.

Translating the strategies of management into deliverable objectives for the Team Leaders.

On a case-to-case basis, may take escalated calls from complex customer queries.

Have responsibility for effective resource planning.

Identifying and addressing people issues, and usually having responsibility of adhering to HR processes.

Job Requirements:

Open availability: Monday through Sunday; 10 p.m. to 9 a.m.

4-5 yrs relevant experience in a contact center/customer service environment; experience of managing Leaders in a contact center environment is a must.

Excellent communication skills, including verbal with proper grammar.

Good multi-tasking skills.

Great interpersonal skills to engage with teams and stakeholders effectively

Well-organized and numbers driven for the purposes of reporting to management

Minimum: High School Diploma

Service Delivery Navigator Team Lead

Job Responsibilities:

Manage day-to-day activities within existing processes towards achieving SLAs.

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.

Give detailed statistical feedback on performance of team members to the management for staff evaluation.

Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.

Step in to attend to customers that are proving difficult to team members and resolve their complaints.

Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor.

Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.

Escalate any appropriate problems to senior management.

Assist in the hiring and training of new customer service agents.

Monitor and evaluate the performance of customer service agents.

Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.

Job Requirements:

Open availability: Monday through Sunday; 5 days a week duty; 10 p.m. to 9 a.m.

2-3 yrs BPO experience/customer service operations in a team lead capacity is a must.

Excellent communication skills, including verbal with proper grammar.

Preferably with background in conducting training in BPO industries.

Good multi-tasking skills.

Basic expertise in related computer applications.

Able to react effectively and calmly in emergencies.

Able to maintain customer confidentiality.

Minimum: High School Diploma.

Servicenow Consultant

Job Responsibilities:

Responsible for the continued development of company's global system all the way from requirement gathering, design, functional specification, development specification, programming, training and until documentation.

Job Requirements:

Bachelor's Degree in Computer Science, Information Technology, or a similar field.

Extensive knowledge of JavaScript.

Familiarity with UI, SQL, HTML and CSS.

Knowledge of XML and structural programming concepts.

Knowledge of ITIL processes.

Advanced problem-solving ability.

Excellent communication and presentation skills.

Organization and time management skills.

Flexible schedule.

Minimum of 2 years’ experience using the ServiceNow platform.

Technical Designer

Job Responsibilities:

Create or enhance designs according to Scandinavian design and Nobia DK design rules.

Involve in planning, design case/scenario/arrangement creation, estimation, distribution Activities.

Utilize available time to the best of your ability to: 1-create designs adjusted to available time, depending on total daily request to be delivered; 2-help features – grouped units, decorations, etc. for customers and/or retail colleges in NDK; 3-find inspiration in Nordic kitchen websites for keeping updated on Nordic design trends.

Possible testing of future drawing tool versions/ updates in agile environment.

Report issues to the drawing team DK and reproduces errors found and provide detailed documentation (e.g. screen prints, step-by-step reproduction instructions).

Review software documentation to ensure technical accuracy, compliance, or completeness, or mitigate risks.

Test systems modifications to prepare for implementation.

Daily evaluate drawing requirements and remaining work – report to Customer support contact person for customer feedback.

Ensures designs and relevant documentation is versioned and kept accessible on common IT file Shares.

Comply with ITIL standards.

Comply with NDK design standards and processes.

Job Requirements:

Excellent English communication skills speaking and written.

Attention to Detail – job requires being careful about detail and thorough in completing work tasks.

Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions.

Ability to monitor or assess performance of yourself, or organizations to make improvements or take corrective action.

Analytical Thinking – job requires analysing information and using logic to address work-related issues and problems.

At least 3 years of extensive experience with drawing tools REVIT, 2020, Sketch-Up, CAD, etc.

Adaptability/Flexibility – job requires being open to change (positive or negative) and to considerable variety in the workplace.

Initiative – job requires a willingness to take on responsibilities and challenges.

Integrity – job requires being honest and ethical.

Competent in the use of Microsoft Office package.

Be part of weekend rotation for doing drawing requirements received in weekends (from home).

Vessel Account Manager Provisions

Job Responsibilities:

Deliver the clear departmental goals and team objectives through the effective management of the Vessels under your care.

The successful fulfilment of the vessel budget, and vessel satisfaction management.

As intermediary between vessels and the global supplier network, you are responsible for maintaining daily contact with vessels and suppliers with the aim of delivering on time and at a quality within a given budget.

Monitor actual vessel, fleet & client feeding rates versus budget rates and develop action plans to reduce any losses which are occurring due to over-consumption on board.

To trouble shoot as issues, arise and find solutions that meet the business and customer needs.

Attend and contribute to both internal meetings and external client and supplier review meetings as appropriate.

To collaborate with and support other departments with a view to continuous improvement across the company.

You will be expected to demonstrate the company values at all times which are: hard working, customer orientated, and a winning attitude; as we strive to deliver our vision of being recognized for making our customer’s life at sea better.

You will be required to provide cover outside of normal office hours.

Job Requirements:

You have at least 5 years’ relevant business experience with order processing and/or dealing with customers.

You have a relevant education within sales or purchasing.

You have a high level of proficiency in both written and oral English.

You are an experienced user of MS Office suite and have extensive experience in the use of Excel.

Knowledge of the food industry or purchase of technical goods would be an advantage.

Have strong negotiation skills.

Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:

Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit: