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We are currently in need of great colleagues to fill the following vacancies:
Accounts Payable Associate
Job Responsibilities:
Perform day-to-day processing of Accounts payable transactions.
Match invoices with POs, receiving documents and contracts.
Work with the purchasing department and vendors to resolve purchase orders, contracts, invoices, payments, or documentation discrepancies.
Process accounts payable invoices and records vendor payments in an accurate, efficient, and timely manner.
Maintain and reconcile accounting ledgers by verifying and posting account transactions.
Verify and monitor vendor accounts by reconciling monthly statements and related transactions necessary.
Maintain all invoices and other applicable supporting documentation.
Handle requests for information/reports from management, auditors, or other business units.
Ensure that internal controls and procedures are followed and identify any discrepancies to the Accounts Payable Team Lead.
Support training to AP team as needed, including drafting of process documentation and training materials.
The Accounts Payable Analyst will be expected to meet the established Service Level Agreement (SLA) requirements and performance metrics.
Manage local business and finance teams.
Establish effective working relationships with relevant business teams to ensure timely and accurate processing.
Diligently follow up on approval of invoices to ensure prompt, timely payments to vendors.
Job Requirements:
At least 3-4 years of relevant work experience in Accounts Payable or related accounting experience.
At least 1 to 2 years’ experience in Accounts payable
Effective written & verbal communication.
Strong attention to detail and commitment to quality.
Demonstrated analytical and problem-solving skills, including ability to identify issues and solutions proactively.
Proficient in Microsoft Office.
Working knowledge of Microsoft Dynamics AX2012 ERP system will be an advantage.
Accounts Payable Team Lead
Responsibilities:
Manage, monitor and perform day-to-day processing of Accounts Payable transactions.
Monitor Accounts Payable related metrics and Key Performance Indicators (KPIs) for operational decision making.
Continuously improve Accounts Payable process through standardization and automation initiatives to ensure team, tools and processes are supporting and enabling the Company’s growth.
Develop, implement, and ensure compliance with and adherence to internal controls and policies and procedures.
Resolve, communicate and escalate issues to Regional Process Owner and/or Head of Finance (WSC).
Develop, evaluate, and provide regular and routine feedback to team members regarding performance, service levels and KPIs.
Build and maintain relationships with internal and external stakeholders and ensure effective communication is maintained within the team and externally.
Coordinate with other units/departments to facilitate requests, resolve workflows or production issues.
The AP Team Lead is expected to meet the Service Level Agreement (SLA) requirements and performance metrics established.
The Accounts Payable Team Lead will work with –
Local business teams – Work with Accounts Payable Regional Process Owners for Europe and WNA on day-to-day basis to ensure prioritization and timely delivery of required tasks Escalate issues of concern to Accounts Payable Reg.
Accounts Payable Analyst – Set KPIs, monitor performance of direct reports and provide coaching on accomplishing goals Direct the AP team, overseeing staff assignments, training, workload evaluation and daily processing Investigate escalated issues and concerns and resolve with respective teams Performs personnel responsibilities including interviewing, hiring, planning resource needs within the unit to ensure the most qualified candidates are selected.
Requirements:
Bachelor’s degree in Accounting, Finance or any related courses
Minimum 5 to 8 years of relevant work experience in Accounts Payable or related accounting process.
Effective written & verbal communication.
Strong attention detail and commitment to quality.
Demonstrated analytical and problem-solving skills.
Motivated, self-directed and able to work under pressure and simultaneously manage numerous deadlines.
Ability to multi-task, manage multiple demands, establish priorities and effective time management.
Strong interpersonal skills and credibility.
Ability to motivate/ manage staff and develop interactive working relationships.
Proficiency in Microsoft Office.
Proficiency in Microsoft Office.
Working knowledge of Microsoft Dynamics AX2012 ERP system will be an advantage.
Assignment Management Associate
Responsibilities:
To consistently produce services that meet customer expectations achieved by the provision of error-free products.
To ensure the team gets things done quickly by delivering its service as fast as possible.
To ensure the team is able to change its operation to meet customer requirements, producing new services, a wider range of services, and handling increased volume as required.
To ensure teams get things done on time and promises to internal & external customers are kept.
Entering Costs & Charges in the system for each initiation/job, following client-specific requirements.
Updating job-specific financial information on Assignment Management tech platform(s).
Printing and Filing RA invoices (electronically).
Filing RA invoices (save on shared drive).
Ensuring relevant information is updated on Assignment Management tech platform(s).
Assisting team members in ensuring all financial components of RA are fully utilized and completed at all stages in the relocation process.
Adding new initiations on Assignment Management tech platform(s).
Setting up jobs for new initiations. File Closures on AM tech platform(s) - (Job Status, Status Update, key data etc.)
Helping deliver the paperless file objective through attaching of documentation, including operational and financial paperwork to AM tech platform(s).
Checking, inputting, and attaching information as required by policy on AM tech platform(s).
Provide assistance to team members to ensure completion of required performance KPIs and compliance standards.
Assisting with the production of internal documentation enabling its production in a timely and accurate fashion.
Other projects as assigned.
Requirements:
Any Business or Finance-related degree graduate.
1 to 2 years’ experience in Shared Services or BPO.
Familiarity and experience with all Office Products (especially Excel) and web-based software.
Effective communication skills.
Must be very organized and able to multi-task.
Strong attention to details, follow up and accuracy.
Team player.
Prior customer service experience is preferred but not essential.
Back End Developer
Responsibilities:
Develop and maintain robust API’s, integrations and components for our applications.
Ensure that development policies and processes like code reviews are performed and optimized.
Participate in design, planning and development events with a Scrum approach.
Convert business logic solutions to scalable code.
Implement server-side code with consideration to performance, security and tests in your solutions.
Requirements:
Bachelor’s degree in Computer Science.
At least 3-5 years of experience working as a Backend Developer.
Excellent English verbal and written communication skills.
An ability to convert business logic into well-maintained APIs.
Solid experience with .Net C# and possibly other server-side language experiences.
Experience in: Working with SCRUM methodologies and framework. Release management through Azure DevOps for backlog and repository management. Unit and integration tests through frameworks (NUnit / xUnit). REST API with Swagger. Datadog for observability. Previously worked with eCommerce. Thrive in knowledge-sharing environments. Knows how to work with both monoliths and microservices.
Nice to haves: Net backend monolith application MS SQL Azure cloud Integrations with misc. external APIs, middleware, ERP, system providers, Datalake, Hangfire, etc
Business Process Associate
Responsibilities:
Perform tasks related to one of the 5 main operations: Uploading, Code Cracking Cost pricing Quote submissions Order Confirmation.
Execute transactions accurately in accordance with the service level agreement (SLA).
Achieve or exceed daily targets for efficiency with timeliness and accuracy.
Carry out tasks in line with agreed-upon standard operating procedures (SOP) and process variations.
Respond to emails and calls in a timely manner and with a thorough comprehension of the requestor’s requirements.
Provide assistance to other teams when required.
Requirements:
This position is open for Fresh Graduates.
A Bachelor's degree in any field.
Graduates of Business, Supply Chain Management, or equivalent are preferred but not required.
Strong analytical background and highly detailed.
Self-starter who is proactive and thrives in circumstances with high levels of autonomy.
Outstanding communication and customer service abilities.
Credit Controller
Responsibilities:
Credit Control: Responsible for all Corporate and Key Accounts; Cash collection; Collection forecasts; Keeping the DSO to a minimum; Account reconciliations; Reporting: Weekly update of detailed Excel statements; Regular reporting to AR Team Leader on own accounts status and progress; Database responsibility for own accounts; Keeping a record of all communications, with individual invoice notes for larger accounts; Query/dispute handling and escalation; Relationship building with both internal stakeholders and external customers.
Sales ledger: Sending invoices and statements; Filing and archiving.
Teamwork: Working with the team to ensure reaching of monthly cash targets; Assisting other members of the team and finance department as and when required; Assisting the Billings Department to resolve queries, raise correct invoices and ensure systems are up-to-date; Identification of key areas for improvement; Reviewing and improving the collection process to optimize cash collection performance; Cover during the absence.
Any ad-hoc requests by Regional Credit Control Manager.
Requirements:
Bachelor's degree holder - any courses are acceptable.
Minimum 2 years’ experience in Credit Control.
Proven experience in dealing with a blue-chip client database.
Proven experience in dealing with difficult accounts.
Experience in multi-currency highly desirable.
Some experience on private accounts would be an advantage.
Attention to detail and high level of accuracy.
Excellent communication skills, both verbal and written, with internal and external clients at all levels.
Excellent organisational skills.
Excellent customer service skills.
Ability to remain accurate and efficient under pressure.
Ability to prioritise and meet deadlines.
Proactive, “can-do” attitude.
Takes initiative and adaptable.
Proficiency with MS Office applications, with advanced Excel skills (Vlookups, Sumifs and pivot tables essential).
Experience of Outlook and other communication tools.
Customer Success Manager
Responsibilities:
Language Skills: Fluency in English, both written and spoken, is mandatory.
Excellent communication and interpersonal skills.
Experience: 3+ years of experience in customer success, account management, or a related role in a SaaS environment. Channel experience a plus.
Strong problem-solving and analytical abilities.
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
Excellent negotiation skills.
Experience with Partner Relationship Management (PRM) software such as, Impartner PRM – other platform PRM knowledge is valuable.
Experience with Customer Relationship Management (CRM) software such as Salesforce, Dynamics, Hubspot, etc.
Self-motivated and results-oriented.
Strong organizational and time management skills with ability to manage multiple accounts and tasks simultaneously.
Requirements:
Email Monitoring and Communication: Monitor and respond to customer emails promptly and professionally. Manage a high volume of customer interactions efficiently and effectively. Address customer concerns and questions in a timely manner. Respond to customer questions and queries regarding best practices and configuration of our platform as a product SME.
Phone Calls and Support: Conduct scheduled and ad-hoc phone calls with customers to address their needs. Provide exceptional customer support, resolving issues and escalating when necessary.
Contract Renewals: Manage the contract renewal process, ensuring timely and accurate renewals. Identify upsell and cross-sell opportunities to expand account value.
Customer Relationship Management: Act as the main point of contact for all customer inquiries and issues via both written email communication and phone calls. Conduct regular check-ins with customers via phone and email. Identify, respond to and address customer risk across account base via proactive monitoring, risk assessment, and regular communication. Gather customer feedback and collaborate with internal teams to improve the product and customer experience.
Customer Trainer
Responsibilities:
Partner closely with the Director of Corporate Training and other key stakeholders across the company to assess training needs, design and develop training materials and then coordinate and conduct training programs.
Provide ongoing mentoring and coaching to all training participants.
Own the administration and management of assigned classes (marketing, registration, logistics, attendance, setup, assessments, office hours, etc.).
Become a Subject Matter Expert for Impartner Products as well as the application/value of those products to the business domain of Impartner’s customers.
Update and customize course curriculum and labs as directed.
Conduct training needs assessment and identifies skills or knowledge gaps that need to be addressed.
Design and develop training programs (outsourced and in-house).
Select appropriate training methods or activities such as simulations, mentoring, on-the-job training, and or professional development classes.
Design, prepare and order educational aids and materials.
Assess instructional effectiveness and determine the impact of training on customer skills and KPIs
Gather feedback from trainers and trainees after each session.
Partner with internal stakeholders and liaise with experts regarding instructional design.
Maintain and reports metrics for employee or customer consumption of training materials.
Provide updated curriculum and maintain asset database.
Host train-the-trainer sessions for internal subject matter experts.
Research and recommend new training methods.
Requirements:
Bachelor’s degree or equivalent relevant experience.
Experience training or consulting internal and external employees.
Service delivery (consulting and or training) experience with a SaaS company in the enterprise (B2B) space.
Ability to maintain curriculum and labs.
Excellent communication skills with a demonstrated aptitude for speaking to both a technical audience and a business user audience
Flexible, collaborative, and team-oriented individual.
Background in Channel Sales and SaaS domain preferred.
Detail-oriented with the ability to handle dynamic and changing priorities.
Teamwork, business acumen, collaboration, and influence skills.
Demonstrated leadership ability.
Hands-on experience coordinating multiple training events in a corporate setting.
Familiarity with learning management systems and web delivery tools.
Strong written, oral, interpersonal, and communication skills with the ability to work effectively with a wide range of people in a diverse community.
Some occasional travel may be required (the role will be primarily remote).
MS Office proficiency.
Regularly communicating with executives and managers to identify training needs and mapping out development plans for customers, teams, and individuals.
Experience with various training methods; including on-the-job coaching, mentorship programs, and e-learning. and will have experience with various training projects, such as software training and sales training.
Strong familiarity with industry training techniques and methodologies.
DevOps Engineer
Responsibilities:
Write clean, maintainable code with an emphasis on performance and scalability.
Use existing frameworks to extend our app functionalities which are heavily JSON based.
Participate in design, planning and development events with a Scrum approach, where your knowledge can be transformed into products and services.
Next.js based frontend with next-pwa for PWA support.
External libraries like Radix UI, Dexie.js and Downshift.
Progressive Web Application through next-pwa designed for vessels being offline.
Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI.
Requirements:
Bachelor’s degree in Computer Science.
At least 3 years of experience working as a Frontend Developer.
Excellent English verbal and written communication skills.
Solid experience with Next.js – bonus for insights in React and Typescript.
Experience with working with UX/UI designers and Backend Developers.
Knows your way around Test Driven Development.
Have a technical understanding of UI and UX.
Knows how to convert UI designs to usable user experiences.
Previously worked with eCommerce or have experience with order flows.
Stay up to date with the technologies in a fast-moving frontend world.
Knowledge and experience in the ff: Scrum methodologies and framework. Release management through Azure DevOps for backlog and repository management. Unit and integration tests through frameworks (NUnit / xUnit). REST API with Swagger. Datadog for observability.
Expense Management Associate
Responsibilities:
Liaising with providers in regard to invoicing set up per policy allowances.
Review, audit and process payment requests from vendors per policy.
Review, audit and process expense claims from the employees per policy.
Maintain internal reporting records.
Maintain audit ready records in line with client requirements.
Liaise with the payments team and team to manage payments and funding levels.
Maintain Assignee database.
Gain knowledge of specific client policies and service requirements.
Support Expense Management Team Leader in daily duties.
Client mailbox management for queries, invoices etc. and assign to appropriate owner in SSC or Hub.
Client/ assignee queries to be routed to Hub, supplier (external or Santa Fe to be dealt with by SSC).
Working with Regional EM Senior Consultants and SSC Manager to provide information, early identification of negative variation to targets and providing help, support, guidance and information to close this negative variance.
Requirements:
Bachelor's Degree holder, preferably Finance or Accounting-related courses.
At least 2 years of relevant Accounts Payable experience in a BPO company.
An understanding of Global Expense Management.
An understanding of Global Tax (VAT, GST).
Ability to build rapport with suppliers, teams, and clients.
Prioritise workload and manage time accordingly.
Finance Reports Analyst
Responsibilities:
Preparing Cost Estimates and budget reports to assist clients with financial planning and control of their annual and monthly relocation costs. This involves reviewing and implementing client’s relocation policies, analyzing and automating pricing data and integrating various technological data platforms.
Working closely with global HR team in completing monthly and annual compensation package. This involves processing and publishing monthly /annual net balance sheet, shadow payroll, payment instruction and GSOE report for global clients. Review, audit and process expense claims from the employees per policy.
Providing targeted reports to international clients, such as total relocation budget report, estimate vs. actual report, cost allocation by department and service line report, cost comparison report and total expenditure report with further analysis. This requires using Excel functionalities such as VLOOKUP, HLOOKUP, Pivot Tables, formula functions, automation, and graphs & charts.
Managing client billings for services provided by Compensation and payroll team.
Analyzing and interpretation of various financial budget and actual data analysis to internal and external parties.
Taking part in quarterly performance analysis by clients i.e. Presentation on KPI and quarterly performance.
Gain knowledge of specific client policies and service requirements.
Planning and prioritizing tasks of multiple deadlines by managing both day to day work and ad hoc projects.
Working with Regional EM Senior Consultants and SSC Manager to provide information, early identification of negative variation to targets and providing help, support, guidance and information to close this negative variance.
Requirements:
Degree holder, preferably Human Resources or any related courses.
At least 5 years of relevant working experience - payroll/compensation.
An understanding of Global Mobility Services.
An understanding of the Billing process.
Ability to build rapport with team and clients.
Intermediate knowledge of Excel functions.
Information Security Architect
Responsibilities:
Assessing and auditing current security controls/solutions.
Designing and implementing new security controls.
Counselling on your domains within the department and outside the department.
Assisting in designing and optimizing our SIEM/MDR solution.
Risk assessing infrastructure, applications, vendors and similar.
Requirements:
Bachelor’s degree in any course. Graduates in Information Security Computer Science, Software Engineering, or similar is preferred but not required.
Not required, but holding certifications like Azure Architect, Azure Security, OSCP, OSEP, CISSP, Security +, ISO27001, CISM, CRISC is a plus.
Knowledge within some of the following domains: Risks management Third-Party Risk Management Control Management Frameworks like ISO 27001/27002/27005, NIST 800-53, NIST CSF, etc. Defining policies and procedures Infrastructure Security Cloud Security (Azure) MDR/SIEM/Log Analytics Incident Response Vulnerability and Penetration Testing Identity and Access management (IAM) Technical Security and Risk assessments Disaster Recovery Planning
Great English communication skills.
Marine IT Field Service Engineer
Responsibilities:
On-site assignments on board our globally operating vessels.
Installation and retrofit of IT infrastructures and systems on the vessels.
Conducting user briefings and training for the vessel's crew.
Installation and troubleshooting of communication systems such as GSM, VSAT and Starlink.
Maintenance and troubleshooting of IT systems on board.
Creating system documentation and maintaining the knowledge database after each vessel visit.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
3 years and above relevant working experience.
Strong communication and presentation skills.
High understanding of customer’s needs and a service-oriented approach.
Experience in the realization of complex IT projects.
Broad IT experience in client/server environments as well as network infrastructures.
Flexibility and willingness to travel.
Master Data Assistant
Responsibilities:
Update ERP System and other systems when request is received such as: New vessel information for vessels in both Provision and Stores Management Local enrichment of Invoice account Create/edit/activate Invoice account New/update Budget Rate, Standard Crew, Season allowance Reactivate a vessel Update/create Stores Assortment Update vessel contact information Exit vessel Enrich Provision and Stores vessels Vessel name change Vendor Local enrichment
High accuracy when following processes and updating data.
Manage Garrets Masterdata Inbox – respond in a timely matter and clean up.
Communicate efficiently across departments.
Be able to meet personal and team objectives/deadlines.
Follow up on missing information to continue pending tasks.
Other administrative tasks.
Requirements:
Bachelor's Degree Graduate.
Have business-level communication skills in English (Written and Verbal).
Excellent team-working attitude, enabling effective cooperation across the business.
Understanding and working with different cultures and nationalities.
Being a team player.
Must be knowledgeable with Microsoft Excel and Power BI.
Preferred Skills: Have a flair for numbers and an analytic mindset. Quick learner of processes and new systems. Are able to work effectively with other departments within the business. Have organizational skills and are able to manage and understand the importance of follow-up. Excellent team-working attitude, within your own as well as the broader team, enabling effective cooperation across the business. Effective & professional communication skills – including face-to-face, and online communication with colleagues overseas. e.g Teams calls/meetings. Flexibility and willingness to extend yourself in order to meet the demands of the business
Project Manager
Responsibilities:
Host on-going implementation meetings and assist in pushing projects through the planning, analysis, and implementation phases of PRM functionality.
Quickly understand Impartner platform functionality and provide customer trainings and Configuration sessions.
Manage client deliverables along with internal developmental milestones.
The ability to manage multiple projects at once coordinate and work with extended team members to meet customer needs.
Gather and understand detailed functional requirements, collaborate with various roles in the customer organization to identify feature details and document their needs.
Utilize communication skills, project management experience, technical expertise, problem solving, and data analysis skills to drive to successful software implementation and customer success.
Become an SME on Impartner PRM platforms, to assist customers with channel best practices.
Job Requirements:
3 to 5 years of project management experience including skills in software implementation, schedule, cost, and risk management.
Strong technical acumen.
Previous experience simultaneously managing several implementation projects for high-profile clients.
Highly adaptive team player with the ability to get along with several personality types while holding team members and clients accountable to deadlines.
Possess exceptional written, verbal, analytical and organizational skills.
Flexible, innovative, and can quickly adaptable to change.
Ability and enjoy working independently and manage autonomy by using creative problem-solving to overcome challenges during the implementation cycle.
Proficiency with MS Office Suite and project management software.
Thrive in a highly-collaborative, virtual team environment.
Proven success record managing several implementation projects simultaneously.
Engaging and have a positive attitude that inspires confidence in others.
Sense of urgency and routinely demonstrates excellent judgment with how, what, and when to respond to all communications.
Rapid Response Solution Consultant
Responsibilities:
Enables all business units by providing administrative support for Salesforce.
Ensures accuracy in the CRM system in support of business process and decision making.
Strategically administer and continuously improve Salesforce CRM.
Create and distribute analytical reports including ad hoc and custom reports for executive leadership.
Gather reporting requirements, design and deploy reports that fulfill the requirements as needed for all departments.
Train other staff as necessary on the use of CRM and other tools.
Ensure Salesforce CRM data integrity through audits, reviews, and report.
Requirements:
Previous experience using Salesforce CPQ.
Minimum of 1 year of previous experience managing a Salesforce instance of 50 users or more.
Previous experience with Lighting Flow Builder automation tool.
Minimum of 3 years’ experience in a similar role, ideally in a SaaS, start-up or high growth environment.
High proficiency with Microsoft Office Suite.
Previous experience with Outreach, Conga, and Marketo.
Proven strong verbal and written communication skills; including documenting business processes and use cases and business requirement.
Superior mathematical, qualitative and quantitative analytical skills.
Methodical and detail-oriented approach to your work.
Enthusiastic, self-motivated and driving attitude.
Sales Coordinator
Job Responsibilities:
Email Management Acknowledgement of Requests for Quotation (RFQ). Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers. Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications. Forwards to Accounts Receivable (AR) team the payments of customers.
RFQ Management Attends to customers’ Requests for Quotation (RFQs) revisions. Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters. Sends quotations to the customers upon instruction of the branch. Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch. Assists Sales PIC in sales pricing, as per instructions.
Order Management Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders. Handles Maersk Line orders. Assists in direct orders to price lock as needed. Confirms and acknowledges orders as needed.
Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
Assists in initial investigation for undelivered orders and credit issues, if needed.
Job Requirements:
Graduate of any 4-year course, preferably a Business or IT- related course or a Supply Chain Management course.
Preferably with sales or customer service experience.
Strong problem-solving, communication and interpersonal skills.
Self-motivated, service-oriented and result-oriented, able to work under pressure.
Able to cope in a fast pace and dynamic environment.
Proficiency in MS office applications.
Good command in both spoken and written English.
Dynamic mindset covering process and customer care.
Salesforce Admin - Data Analyst
Responsibilities:
Enables all business units by providing administrative support for Salesforce.
Ensures accuracy in the CRM system in support of business process and decision making.
Strategically administer and continuously improve Salesforce CRM.
Create and distribute analytical reports including ad hoc and custom reports for executive leadership.
Gather reporting requirements, design and deploy reports that fulfil the requirements as needed for all departments.
Train other staff as necessary on the use of CRM and other tools.
Ensure Salesforce CRM data integrity through audits, reviews, and report.
Requirements:
Previous experience using Salesforce CPQ.
Minimum of 1 year of previous experience managing a Salesforce instance of 50 users or more.
Previous experience with Lighting Flow Builder automation tool.
Minimum of 3 years’ experience in a similar role, ideally in a SaaS, start-up or high growth environment.
High proficiency with Microsoft Office Suite.
Previous experience with Outreach, Conga, and Marketo.
Proven strong verbal and written communication skills; including documenting business processes and use cases and business requirement.
Superior mathematical, qualitative and quantitative analytical skills.
Methodical and detail-oriented approach to your work.
Enthusiastic, self-motivated and driving attitude.
Capable of delivering high-quality work in a fast-paced environment.
Senior NPI and Testing Engineer
Responsibilities:
Develop and execute a viable schedule for new products based on inputs from Sales & R&D.
Following guidelines for product development cycle, RTX Gateway system, create checklists to track project task from kick-off to mass production.
Coordinate internally and externally to secure all tasks are executed timely and within the required quality level.
Secure analysis and corrective action are implemented at the supplier/factory, or in product design, on issues logged during production.
Ensure related product manufacturing documentations, such as process flow, control plan, pFMEA, PPAP, jig & fixtures are provided by supplier/factory.
Optimizing production cost given the agreed production outputs and quality level.
Support activities in prototype, pilot and MP production.
Define quality objectives for suppliers in collaboration with the supply chain and R&D teams.
Conduct system and process audit on a regular basis.
Follow up corrective action for findings identified by supplier audits, system failures and quality complaints raised out from EMS partners and customer.
Identify process instability using quality tools and methodologies.
Ensure supplier quality conformity via active monitoring of the supplier performance.
Support Onsite inspection at EMS partners and component suppliers.
Align component inspection method with R&D team.
Conduct annual EMS partners and component supplier audit.
Support supply chain to perform new supplier audit.
Requirements:
At least 5 years of experience in supplier quality management.
Bachelor’s degree in Engineering background.
Solid experience in NPI and Supplier Quality Management.
Solid mechanical background.
Experience in working with outsourced manufacturing partners, EMS.
Experience with SMT process, Box build assembly, plastic injection process, UV process, rubber injection, Silkscreen printing, painting, powder coating, electroplating etc.
Experience with quality systems, quality tools and methodologies, including Critical to Quality, FMEA Root Cause Analysis, Pareto, 8-D, 5 Why, Statistical Methods for sampling, design of experiments.
Experience in root cause analysis, corrective, and preventive action methods.
Expertise/ experience in problem solving with quality tools such as 6- sigma/ 8-D/ CAPA/ FMEA/ 5WHY etc.
Good Knowledge of production/ quality development and control methods; CTQ definition, DFSS, SPC, APQP, FMEA, Control plans, DFx, IPC and etc.
Have professional knowledge in process audit, internal auditor with ISO9001, ISO 13485 and preferable TS 16949 standard knowledge, kaizen method.
Self-initiative, responsible, detail-minded and customer oriented.
With good problem solving and communication skills, flexible and adaptable attitude.
Familiar with Microsoft Office, CAD software.
Availability to travel to EMS partners and Component suppliers in Mainland China and Southeast Asian countries.
Senior Software Engineer
Responsibilities:
Development of enterprise services and websites used by customers, third party vendors, and external services using ASP.NET Core, C#, REST API, Angular, JavaScript, Typescript, Microservices, Kubernetes, Docker, SASS, HTML, and CSS.
Hands on experience with SSO technology and integrating securely multiple enterprise services together. Capable of researching customer requirements, emerging software technologies and strategizing an action plan for an engineering team.
Familiar with Test Driven Development, Agile, Scrum, Web Analytics and Microservices.
Responsible for federating various authentications from multiple external providers into a configurable security service.
Engineer and maintain service-oriented APIs used by external services, and by multiple teams in the company.
Perform project lifecycle management, requirement gathering, project estimating, testing, development, and deployment.
Write formalized documentation for project research, feature development, and internal training.
Provide oversight, guidance, and coaching to peers and junior developers.
Expertise in performance tuning, scalable and optimization strategies for enterprise services and websites.
Camaraderie with the engineering team and other professionals in the company.
Communicate proficiently and professionally to customers and co-workers.
Deliver new software features promptly and free of defects.
Dedicated and willing to follow through with individual and team commitments.
Job Requirements:
Proficiency and prior experience in the following technologies: C#, ASP.NET Core, MVC, REST, Web API, WCF Web Services, Javascript, SQL Server, NHibernate, IIS, HTML, SASS, CSS, Angular, SPA, MSTest, NUnit, and Git.
Proficiency and prior experience with the following enterprise services: Azure, AWS, Salesforce, Dynamics, Sales Cloud, Auth0, and Okta.
Proficiency and prior experiences in the following security frameworks: SSL, SAML, OAuth, OpenID, WebAuthN, Digest, and Basic.
Proficiency and prior experiences in the following protocols: HTTP, SOAP, FTP, SMTP, TCP, and UDP.
Proficiency and prior experience in Agile with JIRA, team collaboration, and public/internal correspondence.
System Administrator
Responsibilities:
Maintain essential IT responsibilities, including operating systems, security tools, laptops, desktops, software, and other hardware.
Diagnose and resolve problems quickly and communicate with a variety of users and teams.
Perform systems administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Maintain internal infrastructure requirements including, laptop and desktop computers, security updates; support intranet, configure various hardware and software applications including: email, web, antivirus software, telecommunications, network routers, switches, firewalls, and load balancers, and file and printing services.
Support and administer virtual machines and servers, such as Microsoft Hyper-V.
Deploy company software, such as standard office software and business intelligence software via automated methods.
Support collaboration software, including GoTo phone system, Microsoft Teams, Zoom, etc.
Support and administer Windows Cluster Failover technologies.
Deploy new laptops and desktops using automated methods such as disk imaging and scripted deployments. Upgrade systems with new releases and scheduled laptop and desktop refreshes.
Onboard new employees including system deployment, account creation, and support to help new employees get up and running.
Maintain and build technical documentation, manuals, and IT policies. Document break/fix incidents.
Support end-users via e-mail, telephone, and virtual collaboration platforms: GoToMeeting, Microsoft Teams, and Zoom.
Manage SSL Certificates in the A10 Load Balancing network appliances.
Maintaining security through updates, patches, and proper permissions.
Manage and deploy mobile training laptops and equipment.
Ability to read complex logging tools such as Papertrail and NewRelic.
Be on call for support of Azure systems, email systems, web systems, and database systems.
Requirements:
Five years proven work experience in IT.
Experience with all aspects of Microsoft Azure, Microsoft IIS, Microsoft Hyper-V, Microsoft Exchange, Microsoft Active Directory, Microsoft Azure Active Directory, and Microsoft Cluster Failover Services.
Experience with all of the following: Gitlab, AWS Terraform, AWS Route 53, asset management, antivirus software, endpoint management software, security software.
In-depth knowledge of SSL certificates, SSO, and MFA.
In-depth knowledge of DNS, the OSI network model, SMTP, SPF, DKIM and DMARC.
Experience with Web Application Firewalls, load balancers (F5, A10), Azure application gateways, and Azure virtual networks.
Experience in Powershell scripting to automate routine tasks.
Excellent communication and interpersonal skillset with superior attention to detail.
Excellent problem-solving and troubleshooting skills.
Motivated self-starter and self-sufficient.
Knowledge and experience with VMware, Linux, cybersecurity is helpful.
Bachelor’s degree in computer science, engineering, IT, information systems or equivalent work experience.
The following certifications are a plus: MCSE, Server+, Network+.
Technical Account Manager
Responsibilities:
Responsible for answering emails and occasional phone calls from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.
Address concerns brought up by other departments within the company, such as operations and sales.
Responsible for filing reports regarding problems with products, looking into technical issues(troubleshooting), fulfilling customer requests for changes, helping customers find solutions to problems, and staying up to-date with changes to products and any new technologies that have been introduced.
Offer suggestions to improve the company's products, as well as report any defects which may arise using HTML/CSS/Bootstrap and JavaScript.
Checking in code and pushing code to multiple environments and verifying own work, with the customer.
Working with many CRM’s, especially Salesforce as product integrates into CRM’s.
Work ‘off hours’ in certain situations, as sometimes you will be ‘on-call’ for emergencies.
Requirements:
4-6 years of experience is strongly preferred, candidates with less experience who meet the desired skills qualifications are also encouraged to apply.
Working knowledge of HTML and CSS.
Experience using Bootstrap 3.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce.
Previous experience in troubleshooting applications.
High Attention to detail and ability to work well with others and the ability to work independently.
Previous experience working in support or directly with customers preferred.
Technical Customer Support Specialist
Responsibilities:
Responsible for answering emails and occasional phone calls from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.
Address concerns brought up by other departments within the company, such as operations and sales.
Filing reports regarding problems with products, looking into technical issues(troubleshooting), fulfilling customer requests for changes, helping customers find solutions to problems, and staying up to-date with changes to products and any new technologies that have been introduced.
Offer suggestions to improve the company's products, as well as report any defects which may arise.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
4 to 6 years and above relevant working experience.
Previous experience working in support or directly with customers preferred.
Strong communication, both verbal and written, as well as great analytical, problem-solving, and troubleshooting skills.
Previous experience in troubleshooting applications.
Working knowledge of HTML and CSS.
Experience using Bootstrap 3.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce.
High Attention to detail and ability to work well with others and the ability to work independently.
Travel Assistant
Responsibilities:
Operations Management - assist the Travel Consultant in booking of flights, hotels, transfers and other travel related services.
Strategic and Corporate Planning - complies with implemented strategic action plan.
Marketing and Branding - conforms with the marketing and branding plan.
Profit - adheres to the set operating expenses.
People - participates in company interactive trainings for continuous growth and development.
Planet - adheres to all company initiated CSR projects.
Productivity - adheres to the implemented technology and processes to improve productivity.
Partners - maintains good business relationship with customers, vendors and partners.
Risk Management - adheres with the action plans that mitigate risks.
Communication and Planning - attends regular branch meetings.
Requirements:
Graduate of 4-year baccalaureate course preferably with a Degree /certificates in Bachelor of Science major in Tourism or similar.
At least 6 months’ year work experience in handling domestic reservations and ticketing of corporate accounts.
Has exposure in GDS (Global Distribution System), Abacus and Amadeus.
Knowledgeable in geography.
Proficient in Microsoft Office.
Strong verbal and written communication skills.
High-stress tolerance; Team player; Service oriented; Resourceful; Self-starter.
Vessel IT Support Servicedesk
Responsibilities:
Handling of hotline phone support as schedule and checking of voice mailbox on a daily basis working on a 24/7 operations.
Responsible as the first line of support for vessels for their IT problems and queries. Conduct initial troubleshooting, ticket dispatching and follow-up.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
Process the necessary documentations and data collections, monitor system performance and perform required action, respond to mails within the allowed time.
Adhere to the procedure and requirements stated in the SOP and other process references.
Avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Suggest and initiate value adding activities that will help to improve all task related to vessel IT process.
Active involvement during team discussions as well as discussions with the Business partner.
The person is also expected to share feedback regarding task assignments and contribute towards achievement of process deliverables.
Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SLA/SOP.
Daily monitoring of Kaseya Ticketing System and ensure that tickets are attended timely and accurately.
Maintain close communication with customers and update them on the progress of the IT task.
Ensure that target time is achieved in vessel attendance for server installation and other IT service.
Requirements:
College Graduate – IT Degree.
Individual Contributor.
Working on shifting schedule to support 24/7 service operations.
Knowledge of Jira Service Management.
Solid English written and oral communication.
Knowledge on networking on both LAN and WAN setup.
Should have basic troubleshooting knowledge of PCs, printers, and other peripherals that is commonly used in an office environment such as scanners, projectors, USB devices, modems, etc.
Good knowledge on Microsoft Office applications including basic troubleshooting and support services.
Knowledge on Hyper-V Management service is an advantage.
Good foundation on ITIL framework or similar MOF (Microsoft Operations Framework) is an advantage.
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
