Join Us
We are currently in need of great colleagues to fill the following vacancies:
Customer Support Specialist
Responsibilities:
File reports on issues with Impartner products.
Research and troubleshoot technical problems.
Fulfill customer requests for changes and updates.
Resolve customer issues and provide solutions.
Stay current with Impartner product updates and new technologies.
Offer suggestions for product improvements and report defects.
Work regularly with HTML, CSS, Bootstrap, JavaScript, and C#/.NET.
Check in code, push to multiple environments, and verify work.
Collaborate with various CRMs, primarily Salesforce.
Requirements:
Skilled with both technical and customer support.
Excellent communication and interpersonal skills.
Has deep technical expertise with strong client-facing skills.
Background with HTML, CSS, Bootstrap, JavaScript, and C#/.NET.
ERP Application Support Specialist
Responsibilities:
Sales operations support (orders, pricing, claims).
Supply chain / logistics (delivery planning, transport docs).
Procurement & PO lifecycle.
Inventory & stock control.
Finance / accounting operations.
ERP data corrections & reconciliation.
Requirements:
AX / Dynamics / ERP experience.
Transactional operations experience (orders, PO, invoicing, stock, finance).
Process understanding (not just data entry).
Supply chain / finance exposure.
Experience supporting users or handling tickets.
International / shared service experience.
GMP Team Lead
Responsibilities:
Leadership & Team Management · Lead, motivate, and develop the GMP team to deliver strong performance aligned with sales targets and KPIs. · Act as a role model in performance, professionalism, and adherence to Garrets values and culture. · Set clear priorities, allocate workload, and ensure efficient daily operations. · Conduct regular follow-ups, coaching, and performance reviews with team members. · Drive team engagement, accountability, and a strong customer-focused mindset. · Ensure onboarding and continuous training of Account Managers. · Manage team planning including leave, rota, and resource allocation.
Sales Performance & Commercial Ownership · Drive team performance to achieve sales budgets, gross profit targets, and hit rates. · Ensure all RFQs are handled with urgency, competitiveness, and high quality. · Monitor and improve conversion rates through benchmarking and follow-up strategies. · Support the team in negotiations, pricing strategies, and solution selling. · Actively contribute to business development together with BDM and commercial teams · Ensure strong focus on top customers and growth opportunities.
Operations & Order Management Oversight · Oversee the full end-to-end process: o RFQ handling o Sourcing and benchmarking o Quoting and follow-up o Order placement and delivery coordination · Ensure operational excellence, accuracy, and compliance with SOPs. · Maintain high service levels across all customer interactions. · Ensure readiness for supply and vendor performance during deliveries.
Key Account & Escalation Management · Take ownership of key accounts and critical customer relationships. · Act as escalation point for complex cases, customer issues, and operational challenges. · Ensure proactive communication with customers to maintain trust and satisfaction. · Handle high-impact claims, disputes, and sensitive commercial situations.
Claims, Disputes & Invoicing Oversight · Oversee handling of claims, complaints, and invoice disputes. · Ensure timely resolution and proper documentation of corrective actions. · Work closely with Finance (AR/AP) to resolve invoice-related issues · Ensure backlog is managed and minimized to avoid customer dissatisfaction.
Reporting & Performance Management · Ensure accurate and timely: o Weekly sales updates o Monthly performance reporting.
If requested by the Manager; · Supporting the recruitment of new employees, but not involved in salary and compensation discussions. · Supporting the preparation and participate in the performance and appraisal dialogues.
Requirements:
Having similar experience with supervision or team lead.
Have a minimum 4 years’ experience with order handling/processing and business-to-business contact.
Have solid work-related experience in ERP system, MS Office.
MS office to intermediate level.
Have excellent communication skills within English, both written and spoken. Other languages are an advantage.
You are a sharp negotiator and have learnt how to drive a good deal.
Strong proven leadership, problem solving, structured, communication and interpersonal skills.
You are an effective team player, willing to share workload and exhibit flexibility.
Self-motivated, service-oriented and result-oriented, able to work under pressure.
IT Service Management Specialist
Responsibilities:
Process governance for ITSM processes in support, operations, and the rest of the IT organization, including prioritization and forward-looking process roadmap.
Product owner of the ITSM system, Freshservice.
Representing the ITSM perspective in the IT organization's Operating Model.
Establishing metrics and setting up measurement points for ITSM processes.
Establishing pragmatic concepts for expectation management with internal stakeholders/customers (SLA, OLA, etc.).
Design, implementation, and continuous improvement of specific processes and their tool support (Freshservice and other tools).
Training, guidance, and coaching of employees as well as managers in good practice.
Establishing and maintaining collaboration mechanisms (processes) with external subcontractors.
Contributing to and promoting the development of a continuous improvement mindset and culture.
Requirements:
5 years of experience with implementing and managing IT processes in a larger IT organization.
Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice, including the parts that are more operational (e.g., configuration, event, deployment) and development –related.
Experience with ITSM products and will be able to be the organization's overall responsible for the platform's use and development in the organization.
ITIL 4 certification (minimum Foundation level) but preferred an ITIL 4 Managing Professional certified or higher.
Experience with major ITSM platforms (ServiceNow, Jira Service Management, etc.).
Project management experience or certification (PMP, Prince2).
Knowledge of DevOps practices and tools.
Experience with IT service continuity planning.
Background in technology operations or support functions.
Contributed to process work, both in terms of agreement- making and ongoing management of the collaboration relationship.
Able to contribute to implementation through concrete guidance and coaching of colleagues towards appropriate behavior.
Experience from Danish or European companies and culture is a plus.
Marketing and Creative Content Specialist
Job Responsibilities:
Digital Content Creation
Social Media and Digital Campaign Management
Branding and Visual Design
Market Research and Strategy Development
Analytics and Reporting
Collaboration and Project Management
Job Requirements:
Bachelor’s degree in Marketing, Digital Arts, Graphic Design, Communications, or a related field.
At least 1 year of experience in digital marketing, social media management, or graphic design.
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects), Canva, and social media management tools (Hootsuite, Buffer).
Strong understanding of digital marketing principles, including SEO, content marketing, and social media best practices.
Experience with Google Analytics, Facebook Insights, and other analytics tools for tracking and optimizing performance.
Ability to think creatively and ensure high-quality, visually appealing content that aligns with brand standards.
Operations Head
Responsibilities:
Global Process Standardization & Compliance · Lead the implementation, enforcement and continuous improvement of WSS Global Process Standards across Manila Operations. · Ensure full audit readiness, compliance with global governance frameworks, and consistent application of SOPs. · Drive corrective actions based on audit findings, risk assessments and global compliance requirements. · Act as Manila’s Process Owner representative for global SOP discussions, updates and governance forums.
Multi-Site Operational Alignment · Ensure Manila’s operational processes, KPIs, service levels and quality metrics are fully aligned with WSS global operating standards. · Collaborate with national global operations leaders to harmonize ways of working across all WSS sites. · Lead Manila’s contribution to global initiatives including network optimization, process redesign and continuous global improvement. · Measure, analyze, and report on non-conformities across sites against a defined coding structure, identifying trends and ensuring corrective and preventive action plans are implemented and tracked to drive consistent standards and performance.
Operational Performance Engineering · Apply Lean Six Sigma (minimum Black Belt) methodologies to drive quantifiable improvements in productivity, quality and throughput. · Lead complex root cause analyses, performance diagnostics and operational stability initiatives. · Partner with the Global Process Excellence team on structured improvement programs and global benchmarking.
Technology, Systems & Automation · Act as Manila’s functional lead for implementation of global systems (e.g., ERP, workflow, automation tools, data platforms). · Ensure operational readiness, training and change adoption across Manila teams. · Work closely with the Global IT and Process teams on continuous enhancement of digital workflows and operational tools.
Manila Operations Leadership · Lead the day-to-day performance of Operations teams in Manila, ensuring service delivery against defined global KPIs and SLAs. · Ensure capacity planning, workforce allocation and operational continuity within the Operations function only. · Drive a culture of professional excellence, accountability and process discipline within Operations.
People Leadership, Capability Building & Talent Development · Attraction of Talent: Build a respected, high-performing operations function that serves as an attractive destination for strong young talent seeking growth within a global organization. · Retention & Engagement: Foster a culture where employees feel valued, supported, and connected to a clear operational purpose. Use structured feedback, coaching, recognition, and transparent communication to drive high retention, especially among younger employees. · Growth & Capability Building: Develop Manila’s next generation of operations leaders through continuous capability building, structured development plans, mentoring, and exposure to global best practices. · Leadership Culture: Model Wrist’s Leadership Principles and set expectations for professionalism, accountability, teamwork, and performance. Strengthen people leadership standards across all Operations team leads and supervisors. · Workforce of the Future: Ensure that the Operations function becomes a scalable, future-ready talent engine by combining global process discipline with strong local leadership development.
Cross-functional collaboration · Coordinate with Finance, HR, BI/MD and other functions as stakeholders, without line responsibility. · Execute directives from the COO and Global Operations leadership. · Provide operational data, insights and structured reporting into global forums.
Requirements:
Bachelor’s degree required; Master’s degree preferred.
Lean Six Sigma Black Belt certification (mandatory).
Additional certifications in operations engineering, automation or process governance are an advantage.
Minimum 5 years in operations management within complex BPO/SSC or supply chain environments.
Minimum 3-5 years of operational leadership across multiple regions/sites.
Proven experience with global SOP standardization, process governance, audit compliance and internal controls.
Demonstrated experience delivering enterprise-level system/ERP/workflow implementations.
Experience working in a global COO-led matrix organization.
Strong analytical and operational engineering capabilities.
Expertise in Lean, Six Sigma and data-driven performance management.
Ability to drive cross-regional alignment and compliance.
Excellent stakeholder communication across cultures.
High operational discipline, structure and detail orientation.
Procurement Support Officer
Responsibilities:
Provide administrative and operational support to the Procurement and SRM team.
Support supplier communication through emails, calls, and follow-ups.
Emails, calls, and follow-ups. · Maintain and update procurement records, documentation, and reports.
Assist with data analysis, reporting, and presentation preparation using Excel and PowerPoint.
Coordinate with internal stakeholders and external suppliers as required.
Support procurement-related processes, tracking, and general team activities.
Handle ad hoc tasks and support continuous improvement initiatives.
Requirements:
Fluent in English (written and spoken).
Strong communication and interpersonal skills.
Good organizational skills with attention to detail.
Proficiency in Microsoft Excel, PowerPoint, and MS Office tools.
Ability to manage multiple tasks and work in a structured manner.
Comfortable working with data, reports, and administrative tasks.
At least 2 years of relevant experience in procurement, supply chain, operations, administration, or similar support roles.
Experience in procurement, supply chain, operations, administration, or related support functions.
Exposure to supplier relations or stakeholder management is an advantage.
Experience working with international teams or suppliers is a plus.
Regional Operations Manager
Responsibilities:
Day-to-day management of their respective Service Delivery Team through 4-6 Vessel Operation Managers and 1 Service Delivery Team leader in direct reference and 2-3 Inventory Analysists.
Day-to-day management of their respective Service Delivery Team through 6-7 Vessel Operations Managers and 1 Vessel Operations Team Leader in direct reference.
Providing support and constructive challenge to the Service Delivery Team Leaders and Vessel Operations Managers to support their development.
Providing support and constructive challenge to the Vessel Operations Team Leader and Vessel Operations Managers to support their development.
Requirements:
Fluent in English, spoken and written.
MS office to intermediate level.
Knowledge of ERP system AX2012 is an advantage, but not a requirement.
Strong proven leadership, problem solving, communication and interpersonal skills.
Self-motivated, service-oriented and result-oriented, able to work under pressure.
Able to cope in a fast pace and dynamic environment and with different cultural backgrounds.
Capability of working effectively with middle- and senior management.
Experienced in supporting change.
Experienced in customer facing role.
Experienced in owning and driving financial performance across assigned customer portfolios.
Senior PLC Engineer
Responsibilities:
Develop and execute a viable schedule for new products based on inputs from Sales & R&D.
Following guidelines for product development cycle, RTX Gateway system, create checklists to track project task from kick-off to mass production.
Coordinate internally and externally to secure all tasks are executed timely and within the required quality level.
Secure analysis and corrective action are implemented at the supplier/factory, or in product design, on issues logged during production.
Ensure related product manufacturing documentations, such as process flow, control plan, pFMEA, PPAP, jig & fixtures are provided by supplier/factory.
Optimizing production cost given the agreed production outputs and quality level Support activities in prototype, pilot and MP production.
Closely work and share the information with teammate and other teams and departments.
Verify test equipment and software (SW) needed for production, including but not limited to: Baseband test station, RF test station, and Final or pairing station.
Requirements:
Bachelor’s degree in Engineering background.
At least 5 years of experience in EMS.
Experience in working with outsourced manufacturing partners, EMS.
Experience with SMT process, PCBA testing & Functional testing, Box build assembly, Final test and etc.
Experience with verification & validation of equipment.
Experience in root cause analysis, corrective, and preventive action methods.
Expertise/ experience in problem solving with tools such as 6-sigma/ 8-D/ CAPA/ FMEA/ 5WHY etc.
Good Knowledge of production/ quality development and control methods; CTQ definition, DFSS, SPC, APQP, FMEA, Control plans, MSA, DFx, IPC and etc.
Knowledge in ISO9001, ISO 13485 and preferable TS 16949 standard knowledge, kaizen method.
Self-initiative, responsible, detail-minded and customer oriented.
With good problem solving and communication skills, flexible and adaptable attitude.
Familiar with Microsoft Office, CAD software.
Availability to travel to EMS partners and equipment suppliers in Mainland China and Southeast Asian countries.
Good command of both spoken and written English.
Talent and People Experience Lead
Responsibilities:
End-to-End Talent Acquisition · Manage full lifecycle recruitment for WSC, GSM, and other business units, including job requisition, sourcing, screening, interviewing, selection, and onboarding. · Ensure a positive, consistent, and compliant candidate experience across all stages. · Partner with People to execute recruitment transactions accurately in the HRIS and maintain proper records. Develop creative sourcing strategies to attract high-quality candidates while adhering to standardized Shared Services processes.
Talent Attraction & Employer Branding · Collaborate with the People Business Partner to design and implement talent attraction strategies aligned with organizational goals. · Leverage social media, job boards, and professional networks (LinkedIn, Facebook, etc.) to strengthen the employer brand. · Build and maintain a pipeline of potential candidates for critical roles across business units. · Support standardized recruitment and employer branding processes within the organization.
Stakeholder Partnership & Consultation · Act as a trusted advisor to business leaders and hiring managers on workforce needs, recruitment strategies, and talent initiatives. · Serve as a liaison between business units and People Operations team to ensure seamless execution of HR processes. · Provide guidance on interview processes, candidate evaluation, and employee experience initiatives.
Employee Engagement, Retention & Onboarding · Partner with People Operations team to execute onboarding programs consistently and efficiently. · Support employee engagement and retention initiatives, ensuring alignment with company policies and procedures. · Collect feedback, provide actionable insights, and implement programs that foster a positive employee experience. · Monitor new hire integration and engagement during the initial months of employment.
Analytics, Reporting & Continuous Improvement · Track, analyze, and report recruitment and HR metrics (e.g., time to hire, time to fill, source effectiveness, candidate and employee experience). · Identify opportunities to streamline processes and improve efficiency across Shared Services HR workflows. · Recommend and implement improvements to recruitment, onboarding, and employee experience processes. · Stay current on HR trends, tools, and best practices to ensure Shared Services delivers a high-quality HR experience.
Requirements:
Bachelor’s degree in psychology, Human Resources, Business Administration, or related discipline.
Minimum of 5 years of experience in Human Resources, with focus on recruitment, employee engagement, and retention.
Demonstrated expertise in full lifecycle recruiting, employer branding, and talent attraction strategies.
Experience leveraging social media and digital platforms (LinkedIn, Facebook, etc.) to attract candidates and build pipelines.
Experience analyzing recruitment metrics and providing actionable insights.
Excellent verbal and written communication skills.
Strong interpersonal and stakeholder management skills.
Strong organizational skills and a creative problem solver.
Ability to build relationships and effectively partner with stakeholders across all levels.
Proficient in MS Office applications; knowledge of Tableau, Power BI or other data visualization tools is an advantage.
Entrepreneurial mindset with the ability to drive results and improve processes.
Strategic thinking with a focus on continuous improvement and innovation.
Vessel IT Support Specialist
Responsibilities:
Handling of hotline phone support as schedule and checking of voice mailbox on a daily basis working on a 24/7 operations.
Responsible as the first line of support for vessels for their IT problems and queries. Conduct initial troubleshooting, ticket dispatching and follow-up.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
Process the necessary documentations and data collections, monitor system performance and perform required action, respond to mails within the allowed time.
Adhere to the procedure and requirements stated in the SOP and other process references.
Avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Suggest and initiate value adding activities that will help to improve all task related to vessel IT process.
Active involvement during team discussions as well as discussions with the Business partner.
The person is also expected to share feedback regarding task assignments and contribute towards achievement of process deliverables.
Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SLA/SOP.
Daily monitoring of Kaseya Ticketing System and ensure that tickets are attended timely and accurately.
Maintain close communication with customers and update them on the progress of the IT task.
Ensure that target time is achieved in vessel attendance for server installation and other IT service.
Requirements:
Hyper-V virtualization in Windows Server.
Hyper-V Management Tools like Windows Admin Center, PowerShell for Automation and Failover Cluster Manager.
Firewall Management Tools (Milica, Infinity & KVH Commbox).
ESET AV Management System.
Networking knowledge with virtualized network (VLANs), enterprise security (VPNs, IPSec).
Vessel Communication Infrastructure (Starlink, VSAT, FBB) and VOIP protocol.
Marine Application Knowledge.
Windows Server Management advance experience.
Onboard experience with IT Infrastructure installation.
Preferably with CCNA Certification.
Vessel Operations Manager
Responsibilities:
You will be part of a dynamic team committed to delivering the best service to our customers.
Responsible for your assigned fleets, working closely with vessel crews to ensure they always have sufficient food provisions within the vessel’s budget.
Handle daily tasks such as budget management, order processing, negotiations with vessels and suppliers, finalizing orders, and coordinating deliveries.
Proactively monitor and guide orders and stock levels to ensure healthy, adequate provisions onboard while maintaining budget compliance.
Act as the vessel’s primary point of contact, building strong relationships and driving high customer satisfaction.
Requirements:
A bachelor's degree holder in any field.
At least 2 years of similar experience in budget management, order handling, service, and customer relations.
Experience with the maritime business and working with provisions is a great advantage, but not required.
Thrive on working independently and collaboratively with the team.
Strong English communication skills; both verbal and written.
MS Office to intermediate level.
Knowledge of ERP system AX2012 is an advantage, but not a requirement.
Experience with order handling and customer contact - maritime industry experience is a plus but is not a must.
Flexible and structured mindset and motivated in an energetic work environment.
Proficient with data analysis.
Comfortable working with deadlines and with a strong attention to detail.
Self-motivated and able to work independently - but also knows that success is created in collaboration - we help each other and share the workload.
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
