Join Us
We are currently in need of great colleagues to fill the following vacancies:
Customer Support Specialist
Responsibilities:
File reports on issues with Impartner products.
Research and troubleshoot technical problems.
Fulfill customer requests for changes and updates.
Resolve customer issues and provide solutions.
Stay current with Impartner product updates and new technologies.
Offer suggestions for product improvements and report defects.
Work regularly with HTML, CSS, Bootstrap, JavaScript, and C#/.NET.
Check in code, push to multiple environments, and verify work.
Collaborate with various CRMs, primarily Salesforce.
Requirements:
Skilled with both technical and customer support.
Excellent communication and interpersonal skills.
Has deep technical expertise with strong client-facing skills.
Background with HTML, CSS, Bootstrap, JavaScript, and C#/.NET.
ERP Application Support Specialist
Responsibilities:
Sales operations support (orders, pricing, claims).
Supply chain / logistics (delivery planning, transport docs).
Procurement & PO lifecycle.
Inventory & stock control.
Finance / accounting operations.
ERP data corrections & reconciliation.
Requirements:
AX / Dynamics / ERP experience.
Transactional operations experience (orders, PO, invoicing, stock, finance).
Process understanding (not just data entry).
Supply chain / finance exposure.
Experience supporting users or handling tickets.
International / shared service experience.
Finance Business Process Associate
Responsibilities:
Follows established processes/procedures to maintain integrity of data and quality of service.
Communicate with internal teams to ensure deliverables are complete, correct, and meeting deadlines.
Provides prompt response to inquiries and requests for immediate issue resolution.
Provides backup support to other staff who is/are out of the office.
Attends and completes all mandatory and developmental training assigned.
Performs other assignments as delegated by the supervisor and/or department head.
Adjusts work/shift schedule where business needs are at stake.
Performs other assignments as delegated by the supervisor and/or department head.
Requirements:
Fresh Graduates are highly encouraged for this position.
At least a graduate of any 4-year course.
Must be willing to work on a graveyard shift.
Must have good communication skills.
Keen to details and trustworthy.
GMP Team Lead
Responsibilities:
Leadership & Team Management · Lead, motivate, and develop the GMP team to deliver strong performance aligned with sales targets and KPIs. · Act as a role model in performance, professionalism, and adherence to Garrets values and culture. · Set clear priorities, allocate workload, and ensure efficient daily operations. · Conduct regular follow-ups, coaching, and performance reviews with team members. · Drive team engagement, accountability, and a strong customer-focused mindset. · Ensure onboarding and continuous training of Account Managers. · Manage team planning including leave, rota, and resource allocation.
Sales Performance & Commercial Ownership · Drive team performance to achieve sales budgets, gross profit targets, and hit rates. · Ensure all RFQs are handled with urgency, competitiveness, and high quality. · Monitor and improve conversion rates through benchmarking and follow-up strategies. · Support the team in negotiations, pricing strategies, and solution selling. · Actively contribute to business development together with BDM and commercial teams · Ensure strong focus on top customers and growth opportunities.
Operations & Order Management Oversight · Oversee the full end-to-end process: o RFQ handling o Sourcing and benchmarking o Quoting and follow-up o Order placement and delivery coordination · Ensure operational excellence, accuracy, and compliance with SOPs. · Maintain high service levels across all customer interactions. · Ensure readiness for supply and vendor performance during deliveries.
Key Account & Escalation Management · Take ownership of key accounts and critical customer relationships. · Act as escalation point for complex cases, customer issues, and operational challenges. · Ensure proactive communication with customers to maintain trust and satisfaction. · Handle high-impact claims, disputes, and sensitive commercial situations.
Claims, Disputes & Invoicing Oversight · Oversee handling of claims, complaints, and invoice disputes. · Ensure timely resolution and proper documentation of corrective actions. · Work closely with Finance (AR/AP) to resolve invoice-related issues · Ensure backlog is managed and minimized to avoid customer dissatisfaction.
Reporting & Performance Management · Ensure accurate and timely: o Weekly sales updates o Monthly performance reporting.
If requested by the Manager; · Supporting the recruitment of new employees, but not involved in salary and compensation discussions. · Supporting the preparation and participate in the performance and appraisal dialogues.
Requirements:
Having similar experience with supervision or team lead.
Have a minimum 4 years’ experience with order handling/processing and business-to-business contact.
Have solid work-related experience in ERP system, MS Office.
MS office to intermediate level.
Have excellent communication skills within English, both written and spoken. Other languages are an advantage.
You are a sharp negotiator and have learnt how to drive a good deal.
Strong proven leadership, problem solving, structured, communication and interpersonal skills.
You are an effective team player, willing to share workload and exhibit flexibility.
Self-motivated, service-oriented and result-oriented, able to work under pressure.
IT Service Management Specialist
Responsibilities:
Process governance for ITSM processes in support, operations, and the rest of the IT organization, including prioritization and forward-looking process roadmap.
Product owner of the ITSM system, Freshservice.
Representing the ITSM perspective in the IT organization's Operating Model.
Establishing metrics and setting up measurement points for ITSM processes.
Establishing pragmatic concepts for expectation management with internal stakeholders/customers (SLA, OLA, etc.).
Design, implementation, and continuous improvement of specific processes and their tool support (Freshservice and other tools).
Training, guidance, and coaching of employees as well as managers in good practice.
Establishing and maintaining collaboration mechanisms (processes) with external subcontractors.
Contributing to and promoting the development of a continuous improvement mindset and culture.
Requirements:
5 years of experience with implementing and managing IT processes in a larger IT organization.
Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice, including the parts that are more operational (e.g., configuration, event, deployment) and development –related.
Experience with ITSM products and will be able to be the organization's overall responsible for the platform's use and development in the organization.
ITIL 4 certification (minimum Foundation level) but preferred an ITIL 4 Managing Professional certified or higher.
Experience with major ITSM platforms (ServiceNow, Jira Service Management, etc.).
Project management experience or certification (PMP, Prince2).
Knowledge of DevOps practices and tools.
Experience with IT service continuity planning.
Background in technology operations or support functions.
Contributed to process work, both in terms of agreement- making and ongoing management of the collaboration relationship.
Able to contribute to implementation through concrete guidance and coaching of colleagues towards appropriate behavior.
Experience from Danish or European companies and culture is a plus.
Marketing Administrator
Responsibilities:
Prepare & maintain a record of all on-hire and off-hire reports dispatched to Charterers.
Prepare invoice back up paperwork including logs, delivery certificates etc. for Finance.
Department with monthly summary.
Preparation of Job Confirmations for circulation to various departments so that vessel is well prepared before proceeding on a contract.
Preparing Daily Activity / Weekly / Monthly Utilization Revenue Reports for distribution to all concerned personnel.
Ensure Marketing Database is kept up to date from reports.
Take client enquiries and respond as instructed by Business Development Manager.
Assist in putting together bid tender packages when required and their timely dispatch.
Preparing Charter Party, Management Agreements and other contracts.
Ensure quality filing system of the Marketing Department.
General assistance to Business Development Manager.
Copying documentation as required.
General secretarial support to the Business Development Manager.
Requirements:
Bachelor’s degree in Marketing, Business Administration, Communications.
3 to 5 years of experience in sales, marketing, or administrative roles.
Previous experience in the maritime, shipping, offshore, or logistics sector is a major advantage.
Excellent written and verbal communication skills in English are mandatory for communicating with international clients.
Familiarity with vessel chartering, ship repair practices, or maritime operations is highly desired.
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
Ability to analyze market trends, conduct competitor analysis, and track KPIs.
Strong ability to multitask, manage time-sensitive documents, and meet strict deadlines.
Operations Head
Responsibilities:
Global Process Standardization & Compliance · Lead the implementation, enforcement and continuous improvement of WSS Global Process Standards across Manila Operations. · Ensure full audit readiness, compliance with global governance frameworks, and consistent application of SOPs. · Drive corrective actions based on audit findings, risk assessments and global compliance requirements. · Act as Manila’s Process Owner representative for global SOP discussions, updates and governance forums.
Multi-Site Operational Alignment · Ensure Manila’s operational processes, KPIs, service levels and quality metrics are fully aligned with WSS global operating standards. · Collaborate with national global operations leaders to harmonize ways of working across all WSS sites. · Lead Manila’s contribution to global initiatives including network optimization, process redesign and continuous global improvement. · Measure, analyze, and report on non-conformities across sites against a defined coding structure, identifying trends and ensuring corrective and preventive action plans are implemented and tracked to drive consistent standards and performance.
Operational Performance Engineering · Apply Lean Six Sigma (minimum Black Belt) methodologies to drive quantifiable improvements in productivity, quality and throughput. · Lead complex root cause analyses, performance diagnostics and operational stability initiatives. · Partner with the Global Process Excellence team on structured improvement programs and global benchmarking.
Technology, Systems & Automation · Act as Manila’s functional lead for implementation of global systems (e.g., ERP, workflow, automation tools, data platforms). · Ensure operational readiness, training and change adoption across Manila teams. · Work closely with the Global IT and Process teams on continuous enhancement of digital workflows and operational tools.
Manila Operations Leadership · Lead the day-to-day performance of Operations teams in Manila, ensuring service delivery against defined global KPIs and SLAs. · Ensure capacity planning, workforce allocation and operational continuity within the Operations function only. · Drive a culture of professional excellence, accountability and process discipline within Operations.
People Leadership, Capability Building & Talent Development · Attraction of Talent: Build a respected, high-performing operations function that serves as an attractive destination for strong young talent seeking growth within a global organization. · Retention & Engagement: Foster a culture where employees feel valued, supported, and connected to a clear operational purpose. Use structured feedback, coaching, recognition, and transparent communication to drive high retention, especially among younger employees. · Growth & Capability Building: Develop Manila’s next generation of operations leaders through continuous capability building, structured development plans, mentoring, and exposure to global best practices. · Leadership Culture: Model Wrist’s Leadership Principles and set expectations for professionalism, accountability, teamwork, and performance. Strengthen people leadership standards across all Operations team leads and supervisors. · Workforce of the Future: Ensure that the Operations function becomes a scalable, future-ready talent engine by combining global process discipline with strong local leadership development.
Cross-functional collaboration · Coordinate with Finance, HR, BI/MD and other functions as stakeholders, without line responsibility. · Execute directives from the COO and Global Operations leadership. · Provide operational data, insights and structured reporting into global forums.
Requirements:
Bachelor’s degree required; Master’s degree preferred.
Lean Six Sigma Black Belt certification (mandatory).
Additional certifications in operations engineering, automation or process governance are an advantage.
Minimum 5 years in operations management within complex BPO/SSC or supply chain environments.
Minimum 3-5 years of operational leadership across multiple regions/sites.
Proven experience with global SOP standardization, process governance, audit compliance and internal controls.
Demonstrated experience delivering enterprise-level system/ERP/workflow implementations.
Experience working in a global COO-led matrix organization.
Strong analytical and operational engineering capabilities.
Expertise in Lean, Six Sigma and data-driven performance management.
Ability to drive cross-regional alignment and compliance.
Excellent stakeholder communication across cultures.
High operational discipline, structure and detail orientation.
Production Quality Engineer
Responsibilities:
Develop and implement quality control methodologies to ensure compliance with quality standards, guidelines, and procedures.
Assess risks in manufacturing processes and provide mitigation actions.
Deploy necessary control measures in production processes to assure quality.
Conduct audits to identify weaknesses in product design and process and drive actions to eliminate gaps.
Report discrepancies and non-conformances found with suppliers and follow-up on the implementation of corrective actions.
Follow-up root cause analysis by ensuring corrective actions are implemented.
Maintain good communications with implementation team, support team and/or third party regarding all aspects of project.
Requirements:
University graduate, preferably in Engineering disciplines.
Minimum 5 years of work experience in quality control or process control role in electronic manufacturing environment.
Familiar with quality management system (ISO9001) and industry standards, such as ANSI, ASTM, ETSI, IPC, JEDEC, etc.
Hands-on experience with QC7 tools, AQL, MSA, etc.
Strong analytical mind and problem-solving aptitude to make informed decisions.
Ability to work multi-tasking independently.
Meticulous with details to ensure that products meet quality standards.
Good verbal and written communication skills in English to collaborate with cross-functional teams and document findings.
Project Management Assistant
Responsibilities:
Project Management · Support the Project Manager and Project Owners in project scoping, planning, and maturation. · Prepare documentation required for project approval and prioritization (e.g., business cases, templates, governance materials). · Update and maintain project budgets, resource allocations, and cost tracking. · Monitor project progress and performance using the project management tool (PF365). · Prepare structured project updates and reporting materials for Project Managers, Project Owners, and Steering Committees (SteerCos). · Conduct project analysis and provide insights to support project decision-making. · Maintain accurate records of project decisions, approvals, risk logs, and documentation. · Monitor potential project risks and support the Project Manager in developing risk mitigation strategies. · Facilitate communication across internal stakeholders (Operations, Procurement, Sales, Finance, Legal) and external partners to ensure alignment, transparency, and timely updates.
Project Coordination & Support · Assist the Project Manager in project planning, scheduling, and milestone tracking. · Coordinate cross-functional activities to ensure project deliverables are completed on time and within budget. · Maintain comprehensive project documentation, including timelines, deliverables, and meeting minutes. · Support collaboration across teams to streamline project workflows and execution. · Identify and recommend automation opportunities, process improvements, or system enhancements to improve project delivery efficiency.
Project Management Framework & Governance · Support the development, implementation, and continuous improvement of the WSS Project Management Framework and templates. · Act as super user for the project management system (PF365), including onboarding and training new users. · Maintain and update the WSS PMO overview to ensure visibility of active initiatives and portfolio status.
Administrative Tasks (10–20% of capacity) · Manage project-related communications, including meeting coordination and stakeholder correspondence. · Organize and maintain structured project files and documentation repositories. · Support and maintain the ERP/RFC process for minor improvements. · Maintain the WSS project funnel and ensure accurate tracking within the project management system (PF365). · Draft and document approved Standard Operating Procedures (SOPs) in the document management system following approval by the process owner. · Support process mapping and documentation initiatives. Sales operations support (orders, pricing, claims). · Supply chain / logistics (delivery planning, transport docs). · Procurement & PO lifecycle. · Inventory & stock control. · Finance / accounting operations. · ERP data corrections & reconciliation.
Requirements:
Graduate of any (4) four-year course, preferably in Business Administration, Project Management, Supply Chain Management, or a related field.
Project Management Professional (PMP) or equivalent certification is considered an advantage but is not required.
Minimum 2 years of experience in project coordination, project management support, or administrative roles.
Experience supporting project delivery activities such as progress tracking, reporting, documentation, and stakeholder coordination.
Exposure to process improvement initiatives or workflow optimization is an advantage.
Experience working with project management tools or systems is preferred.
Background in ship supply, logistics, shared services, or operational environments is considered a plus.
Strong command of Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
Knowledge of supply chain or project management systems is an advantage.
Support Officer
Responsibilities:
Global Marine Procurement Codecracking o Transfer and upload items for quotation from the customer and send to the vendor o Ensure accuracy on details (price, ETA date, port, vessel name, IMO, discount, other important information for delivery)
Global Marine Procurement Updates o Change quantities of orders on AX o Update unit prices and comments on ShipServ, Procureship, Great Eastern, Supply Manager
Missing Invoice o Follow-up vendor for invoices.
Work with the team on Ad hoc task.
Requirements:
Bachelor's Degree holder in any field; Fresh graduates are welcome to apply.
Sales and Administrative tasks experience is a plus.
Required language (s): English, Filipino.
Knowledge of the ERP system AX2012 is an advantage, but not a requirement.
Talent and People Experience Lead
Responsibilities:
End-to-End Talent Acquisition · Manage full lifecycle recruitment for WSC, GSM, and other business units, including job requisition, sourcing, screening, interviewing, selection, and onboarding. · Ensure a positive, consistent, and compliant candidate experience across all stages. · Partner with People to execute recruitment transactions accurately in the HRIS and maintain proper records. Develop creative sourcing strategies to attract high-quality candidates while adhering to standardized Shared Services processes.
Talent Attraction & Employer Branding · Collaborate with the People Business Partner to design and implement talent attraction strategies aligned with organizational goals. · Leverage social media, job boards, and professional networks (LinkedIn, Facebook, etc.) to strengthen the employer brand. · Build and maintain a pipeline of potential candidates for critical roles across business units. · Support standardized recruitment and employer branding processes within the organization.
Stakeholder Partnership & Consultation · Act as a trusted advisor to business leaders and hiring managers on workforce needs, recruitment strategies, and talent initiatives. · Serve as a liaison between business units and People Operations team to ensure seamless execution of HR processes. · Provide guidance on interview processes, candidate evaluation, and employee experience initiatives.
Employee Engagement, Retention & Onboarding · Partner with People Operations team to execute onboarding programs consistently and efficiently. · Support employee engagement and retention initiatives, ensuring alignment with company policies and procedures. · Collect feedback, provide actionable insights, and implement programs that foster a positive employee experience. · Monitor new hire integration and engagement during the initial months of employment.
Analytics, Reporting & Continuous Improvement · Track, analyze, and report recruitment and HR metrics (e.g., time to hire, time to fill, source effectiveness, candidate and employee experience). · Identify opportunities to streamline processes and improve efficiency across Shared Services HR workflows. · Recommend and implement improvements to recruitment, onboarding, and employee experience processes. · Stay current on HR trends, tools, and best practices to ensure Shared Services delivers a high-quality HR experience.
Requirements:
Bachelor’s degree in psychology, Human Resources, Business Administration, or related discipline.
Minimum of 5 years of experience in Human Resources, with focus on recruitment, employee engagement, and retention.
Demonstrated expertise in full lifecycle recruiting, employer branding, and talent attraction strategies.
Experience leveraging social media and digital platforms (LinkedIn, Facebook, etc.) to attract candidates and build pipelines.
Experience analyzing recruitment metrics and providing actionable insights.
Excellent verbal and written communication skills.
Strong interpersonal and stakeholder management skills.
Strong organizational skills and a creative problem solver.
Ability to build relationships and effectively partner with stakeholders across all levels.
Proficient in MS Office applications; knowledge of Tableau, Power BI or other data visualization tools is an advantage.
Entrepreneurial mindset with the ability to drive results and improve processes.
Strategic thinking with a focus on continuous improvement and innovation.
Vessel Accountant
Responsibilities:
Financial Management & Reporting: • Maintain and reconcile financial records using Oracle Fusion ERP. • Prepare monthly, quarterly, and annual financial reports • Assist in financial audits and liaise with external auditors.
Accounts Payable & Receivable: • Process invoices, payments, and reconciliations. • Manage customer invoices and follow up on outstanding payments. • Ensure timely processing of vendor invoices and maintain relationships with suppliers.
Budgeting & Forecasting: • Assist in preparing annual budgets and forecasts. • Monitor actual vs. budget expenses for offshore vessel operations. • Provide variance analysis and financial insights to management.
Tax & Compliance: • Ensure compliance with local and international tax regulations. • Prepare VAT, GST, or other relevant tax filings. • Assist in statutory reporting and regulatory filings.
Operational & Vessel Accounting: • Track vessel operating expenses, including fuel, maintenance, and crewing costs. • Manage intercompany transactions and cost allocations. • Work closely with procurement and operations teams to ensure financial accuracy.
Oracle Fusion System Management: • Maintain general ledger (GL), accounts payable (AP), and accounts receivable (AR) modules. • Support the implementation, updates, and troubleshooting of Oracle Fusion. • Ensure financial data integrity and system efficiency.
Requirements:
Education & Qualifications: · Bachelor’s degree in Accounting, Finance, or a related field. · Professional certification (e.g., ACCA, CPA, CMA) is a plus. · 3-5 years of accounting experience, preferably in the maritime or offshore industry. · Hands-on experience with Oracle Fusion ERP. Financial Management & Reporting: • Maintain and reconcile financial records using Oracle Fusion ERP. • Prepare monthly, quarterly, and annual financial reports. · Familiarity with vessel-related cost accounting and financial processes.
Skills & Competencies: · Strong understanding of GAAP/IFRS accounting standards. · Proficiency in Excel and financial analysis tools. · Ability to analyze and interpret financial data. · Excellent communication and problem-solving skills. · Detail-oriented with strong organizational abilities.
Preferred Experience: · Knowledge of maritime finance, vessel chartering, and lease accounting. · Experience with multi-currency transactions and international financial operations. · Understanding of SOX compliance and internal controls.
Vessel Operations Manager
Responsibilities:
You will be part of a dynamic team committed to delivering the best service to our customers.
Responsible for your assigned fleets, working closely with vessel crews to ensure they always have sufficient food provisions within the vessel’s budget.
Handle daily tasks such as budget management, order processing, negotiations with vessels and suppliers, finalizing orders, and coordinating deliveries.
Proactively monitor and guide orders and stock levels to ensure healthy, adequate provisions onboard while maintaining budget compliance.
Act as the vessel’s primary point of contact, building strong relationships and driving high customer satisfaction.
Requirements:
A bachelor's degree holder in any field.
At least 2 years of similar experience in budget management, order handling, service, and customer relations.
Experience with the maritime business and working with provisions is a great advantage, but not required.
Thrive on working independently and collaboratively with the team.
Strong English communication skills; both verbal and written.
MS Office to intermediate level.
Knowledge of ERP system AX2012 is an advantage, but not a requirement.
Experience with order handling and customer contact - maritime industry experience is a plus but is not a must.
Flexible and structured mindset and motivated in an energetic work environment.
Proficient with data analysis.
Comfortable working with deadlines and with a strong attention to detail.
Self-motivated and able to work independently - but also knows that success is created in collaboration - we help each other and share the workload.
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
