Join Us
We are currently in need of great colleagues to fill the following vacancies:
Accounting Assistant
Responsibilities:
Able to follow instructions with minimal or no supervision.
Has the patience and perseverance to handle routine tasks.
Responsible for the timely and accurate preparation of billings for sending to customers.
Must be willing to work in a full-time onsite working arrangement.
Permanent/Project-based positions are available.
Requirements:
Bachelor's degree in Financial Management or any relevant courses.
Fresh graduates are encouraged to apply.
SAP/ SAIL, system knowledge an advantage.
Functional knowledge of the collections and the billing process.
Good oral and written communication skills.
Accounting Manager
Responsibilities:
Leading and accompanying change processes to streamline and optimize workflow and create more efficiencies.
Manage local team of Accountants in Manila, including annual performance appraisals.
Monitor and ensure the OPEX financial result monthly closing timelines are met.
Manage vessel Opex book.
Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.
Involve in monthly crew payroll closing including preparation of payroll remittance.
Responsible for monthly standard vessel reporting including lube oil consumption schedule and master SOA.
Coordinate with external crew manning agent on monthly SOA reporting.
Liaise with the Accounting department in Singapore and Germany where necessary to support with the remaining part of the invoicing process.
Other ad-hoc duties as assigned by superiors in Singapore and/or Germany from time to time.
Above tasks are dependent on the current invoicing process and are subject to change.
Requirements:
Bachelor's degree in Accountancy
A minimum of seven years’ and up experience in financial accounting, with a proven track record of leadership in a managerial role.
In-depth knowledge of accounting principles, regulations, and financial reporting standards (SFRS, IFRS).
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
Proficiency in accounting software and ERP systems.
Assistant Accounting Manager
Responsibilities:
Monitor and ensure the OPEX financial result monthly closing timelines are met.
Manage vessel Opex book.
Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.
Involve in monthly crew payroll closing including preparation of payroll remittance.
Responsible for monthly standard vessel reporting including lube oil consumption schedule and master SOA.
Coordinate with external crew manning agent on monthly SOA reporting.
Liaise with the Accounting department in Singapore and Germany where necessary to support with the remaining part of the invoicing process.
Other ad-hoc duties as assigned by superiors in Singapore and/or Germany from time to time.
Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.
Involve in monthly crew payroll closing including preparation of payroll remittance.
Responsible for monthly standard vessel reporting including lube oil consumption schedule and master SOA.
Coordinate with external crew manning agent on monthly SOA reporting.
Liaise with the Accounting department in Singapore and Germany where necessary to support with the remaining part of the invoicing process.
Other ad-hoc duties as assigned by Manager or superiors in Singapore and/or Germany from time to time.
Above tasks are dependent on the current invoicing process and are subject to change.
Requirements:
The candidate must possess at least a degree or have completed their ACCA. CPA holder is desirable/preferable.
A minimum of five years’ experience in financial accounting, with a proven track record of leadership in a managerial role.
In-depth knowledge of accounting principles, regulations, and financial reporting standards (SFRS, IFRS).
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
Proficiency in accounting software and ERP systems.
Back End Developer
Responsibilities:
Develop and maintain robust API’s, integrations and components for our applications.
Ensure that development policies and processes like code reviews are performed and optimized.
Participate in design, planning and development events with a Scrum approach.
Convert business logic solutions to scalable code.
Implement server-side code with consideration to performance, security and tests in your solutions.
Requirements:
Bachelor’s degree in Computer Science.
At least 3-5 years of experience working as a Backend Developer.
Excellent English verbal and written communication skills.
An ability to convert business logic into well-maintained APIs.
Solid experience with .Net C# and possibly other server-side language experiences.
Experience in: Working with SCRUM methodologies and framework. Release management through Azure DevOps for backlog and repository management. Unit and integration tests through frameworks (NUnit / xUnit). REST API with Swagger. Datadog for observability. Previously worked with eCommerce. Thrive in knowledge-sharing environments. Knows how to work with both monoliths and microservices.
Nice to haves: Net backend monolith application MS SQL Azure cloud Integrations with misc. external APIs, middleware, ERP, system providers, Datalake, Hangfire, etc
Business Process Associate
Responsibilities:
Perform tasks related to one of the 5 main operations: Uploading, Code Cracking Cost pricing Quote submissions Order Confirmation.
Execute transactions accurately in accordance with the service level agreement (SLA).
Achieve or exceed daily targets for efficiency with timeliness and accuracy.
Carry out tasks in line with agreed-upon standard operating procedures (SOP) and process variations.
Respond to emails and calls in a timely manner and with a thorough comprehension of the requestor’s requirements.
Provide assistance to other teams when required.
Requirements:
This position is open for Fresh Graduates.
A Bachelor's degree in any field.
Graduates of Business, Supply Chain Management, or equivalent are preferred but not required.
Strong analytical background and highly detailed.
Self-starter who is proactive and thrives in circumstances with high levels of autonomy.
Outstanding communication and customer service abilities.
Compensation and Payroll Consultant
Responsibilities:
Preparing Cost Estimates and budget reports to assist clients with financial planning and control of their annual and monthly relocation costs. This involves reviewing and implementing clients’ relocation policies, analyzing and automating pricing data, and integrating various technological data platforms.
Working closely with the global HR team in completing monthly and annual compensation packages. This involves processing and publishing monthly /annual net balance sheets, shadow payroll, payment instructions, and GSOE reports for global clients. Review, audit, and process expense claims from the employees per policy.
Providing targeted reports to international clients, such as total relocation budget report, estimate vs. actual report, cost allocation by department and service line report, cost comparison report, and total expenditure report with further analysis. This requires using Excel functionalities such as VLOOKUP, HLOOKUP, Pivot Tables, formula functions, automation, and graphs & charts.
Managing client billings for services provided by the Compensation and payroll team.
Analyzing and interpreting various financial budgets and actual data analyses for internal and external parties.
Taking part in quarterly performance analysis by clients i.e. Presentation on KPI and quarterly performance.
Gain knowledge of specific client policies and service requirements.
Planning and prioritizing tasks of multiple deadlines by managing both day-to-day work and ad hoc projects.
Working with Regional Senior Consultants and Manager to provide information, early identification of negative variation to targets, and providing help, support, guidance, and information to close this negative variance.
Requirements:
Degree holder, preferably Human Resources or any related courses.
At least 5 years of relevant working experience - payroll/compensation.
An understanding of Global Mobility Services.
An understanding of the Billing process.
Ability to build rapport with team and clients.
Intermediate knowledge of Excel functions.
Corporate Accountant
Responsibilities:
Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.
Involve in monthly crew payroll closing including preparation of payroll remittance.
Responsible for monthly standard vessel reporting including lube oil consumption schedule and master SOA.
Coordinate with external crew manning agent on monthly SOA reporting.
Liaise with the Accounting department in Singapore and Germany where necessary to support with the remaining part of the invoicing process.
Other ad-hoc duties as assigned by Manager or superiors in Singapore and/or Germany from time to time.
Above tasks are dependent on the current invoicing process and are subject to change.
Requirements:
The candidate must possess at least an Accounting degree.
A minimum of five years’ experience in financial accounting, with a proven track record of leadership in a managerial role.
In-depth knowledge of accounting principles, regulations, and financial reporting standards (SFRS, IFRS).
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
Proficiency in accounting software and ERP systems.
DevOps Engineer
Responsibilities:
Write clean, maintainable code with an emphasis on performance and scalability.
Use existing frameworks to extend our app functionalities which are heavily JSON based.
Participate in design, planning and development events with a Scrum approach, where your knowledge can be transformed into products and services.
Next.js based frontend with next-pwa for PWA support.
External libraries like Radix UI, Dexie.js and Downshift.
Progressive Web Application through next-pwa designed for vessels being offline.
Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI.
Requirements:
Bachelor’s degree in Computer Science.
At least 3 years of experience working as a Frontend Developer.
Excellent English verbal and written communication skills.
Solid experience with Next.js – bonus for insights in React and Typescript.
Experience with working with UX/UI designers and Backend Developers.
Knows your way around Test Driven Development.
Have a technical understanding of UI and UX.
Knows how to convert UI designs to usable user experiences.
Previously worked with eCommerce or have experience with order flows.
Stay up to date with the technologies in a fast-moving frontend world.
Knowledge and experience in the ff: Scrum methodologies and framework. Release management through Azure DevOps for backlog and repository management. Unit and integration tests through frameworks (NUnit / xUnit). REST API with Swagger. Datadog for observability.
Expense Management Associate
Responsibilities:
Liaising with providers in regard to invoicing set up per policy allowances.
Review, audit and process payment requests from vendors per policy.
Review, audit and process expense claims from the employees per policy.
Maintain internal reporting records.
Maintain audit ready records in line with client requirements.
Liaise with the payments team and team to manage payments and funding levels.
Maintain Assignee database.
Gain knowledge of specific client policies and service requirements.
Support Expense Management Team Leader in daily duties.
Client mailbox management for queries, invoices etc. and assign to appropriate owner in SSC or Hub.
Client/ assignee queries to be routed to Hub, supplier (external or Santa Fe to be dealt with by SSC).
Working with Regional EM Senior Consultants and SSC Manager to provide information, early identification of negative variation to targets and providing help, support, guidance and information to close this negative variance.
Requirements:
Bachelor's Degree holder, preferably Finance or Accounting-related courses.
At least 2 years of relevant Accounts Payable experience in a BPO company.
An understanding of Global Expense Management.
An understanding of Global Tax (VAT, GST).
Ability to build rapport with suppliers, teams, and clients.
Prioritise workload and manage time accordingly.
Front End Developer
Responsibilities:
Write clean, maintainable code with an emphasis on performance and scalability.
Use existing frameworks to extend our app functionalities which are heavily JSON based.
Participate in design, planning and development events with a Scrum approach, where your knowledge can be transformed into products and services.
Next.js based frontend with next-pwa for PWA support.
External libraries like Radix UI, Dexie.js and Downshift.
Progressive Web Application through next-pwa designed for vessels being offline.
Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI.
Convert UI designs to usable user experiences.
Requirements:
Bachelor’s degree in Computer Science.
At least 3-5 years of experience working as a Frontend Developer.
Excellent English verbal and written communication skills.
Solid experience with Next.js – bonus for insights in React and Typescript.
Experience with working with UX/UI designers and Backend Developers.
Have a technical understanding of UI and UX.
Previously worked with eCommerce or have experience with order flows.
Stay up to date with the technologies in a fast-moving frontend world.
Thrive in knowledge-sharing environments.
Like personal development.
Knows your way around Test Driven Development.
Experience in Frontend Stack.
Next.js based frontend with next-pwa for PWA support.
External libraries like Radix UI, Dexie.js, and Downshift.
Progressive Web Application through next-pwa designed for vessels being offline.
Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI.
Nice to haves: Scrum methodologies and framework. Release management through Azure DevOps for backlog and repository management. REST API with Swagger. Datadog for observability.
Global IT Servicedesk Head
Responsibilities:
People management incl. recruitment, motivation, retention, and performance management.
Budget management incl. contribute to yearly budget process and monthly outlook as well as manage general spending.
Incident & Problem management incl. manage team on incident management best practices and perform timely escalation that require 1st, 2nd or 3rd level interaction.
Coach and guide resources to optimize team performance and drive continuous improvements related to IT Service Desk practices.
Projects and change requests incl. manage minor projects and change requests initiatives, as well as ensure proper handover from development groups to IT Service Desk team.
IT Management incl. engage constructively in the Global IT Service Desk Management Team.
Business relations management incl. managing business expectations and establishing positive working relations with key customer representatives.
Job Requirements:
Extensive experience of IT Service Management (5+ years), including experience of leading the delivery of an IT Service Desk in a global organization (preferably integrated with ServiceNow).
Experience with leading teams within IT Service Management and deep experience with Service Desk practices in a multi-speed IT delivery environment.
Experience with driving automation and self-service for IT Service Desk as well as in-depth knowledge of Service Desk metrics.
Strong analytic and communication skills in motivating team, collaboration with fellows and building good relationship with key stakeholders.
Strong leadership skills and drive for team performance with proactive approach.
Ability to work independently and highly self-motivated.
Strong customer orientation and focus.
Deep knowledge in frameworks such as ITIL4, SAFe (or similar) and ability to transform frameworks into practice.
General understanding of ERP systems and endpoint/infrastructure knowledge.
Strong English skills in speaking, writing, listening and reading.
IAM Specialist
Responsibilities:
Take ownership of our IAM journey by assisting in projects related to identity and access management. Develop strategies, roadmap, and implementation plans to enhance our IAM capabilities.
Serve as a role model for IAM best practices within the organization.
Educate team members and stakeholders on the importance of IAM and promote a culture of security awareness.
Ensure that our IAM processes and systems comply with regulatory requirements and industry standards.
Continuously monitor and assess IAM controls to mitigate risks and vulnerabilities.
Conduct regular audits of IAM policies, processes, and systems to identify gaps and areas for improvement.
Collaborate with internal audit teams to address findings and implement corrective actions.
Review and approve requests for privileged access rights, ensuring adherence to established policies and procedures. Provide guidance to stakeholders on appropriate access levels based on job roles and responsibilities.
Work closely with IT teams, security teams, and other stakeholders to integrate IAM solutions into existing infrastructure and applications. Collaborate on cross-functional initiatives to enhance overall security posture.
Maintain comprehensive documentation of IAM processes, configurations, and controls.
Keep documentation up-to-date with changes and enhancements made to IAM systems.
Provide training and support to end users and IT staff on IAM-related topics, tools, and processes.
Foster a culture of self-service and empowerment in managing access rights and permissions.
Requirements:
Bachelor’s degree in any course. Graduates in Information Security, Computer Science, Software Engineering, or similar is preferred but not required.
Not required, but holding certifications like Azure Architect, Azure Security, OSCP, OSEP, CISSP, and Security+, is a plus.
Great English communication skills.
Knowledge in: Network Security, Cloud Security (Azure), MDR/SIEM/Log Analytics, Incident Response, Vulnerability and Penetration Testing, Identity and Access management (IAM), Technical Security and Risk assessments, Disaster Recovery Planning, and Mitre ATT&CK and D3FEND.
Information Security Architect
Responsibilities:
Assessing and auditing current security controls/solutions.
Designing and implementing new security controls.
Counselling on your domains within the department and outside the department.
Assisting in designing and optimizing our SIEM/MDR solution.
Risk assessing infrastructure, applications, vendors and similar.
Requirements:
Bachelor’s degree in any course. Graduates in Information Security Computer Science, Software Engineering, or similar is preferred but not required.
Not required, but holding certifications like Azure Architect, Azure Security, OSCP, OSEP, CISSP, Security +, ISO27001, CISM, CRISC is a plus.
Knowledge within some of the following domains: Risks management Third-Party Risk Management Control Management Frameworks like ISO 27001/27002/27005, NIST 800-53, NIST CSF, etc. Defining policies and procedures Infrastructure Security Cloud Security (Azure) MDR/SIEM/Log Analytics Incident Response Vulnerability and Penetration Testing Identity and Access management (IAM) Technical Security and Risk assessments Disaster Recovery Planning
Great English communication skills.
Junior Accounts Payable Assistant
Responsibilities:
Invoice Processing Ensure correct, complete, and timely processing of vendor invoices within defined SLA and KPI.
Maintain accuracy and integrity of data while adhering to established processes and procedures.
Diligently follow the standard procedure on processing of invoices to ensure prompt, timely payments to vendors.
Coordination and Communication Regularly communicate with internal teams to ensure deliverables are complete, correct, and meeting deadlines.
Provide prompt responses to inquiries and requests, facilitating immediate resolution of invoice issues.
Establish effective working relationships with relevant business teams to ensure timely and accurate processing.
Support Provide backup support to other staff during their absence, ensuring continuity of operations.
Adjust work or shift schedules as necessary to meet business needs and maintain operational efficiency.
Escalate issues of concern.
Support Accounts Payable process improvement and automation initiatives and identify opportunities to streamline process and maximize efficiencies.
Adhoc Tasks Perform other assignments as delegated by the supervisor and department head, contributing to the overall objectives of the department or organization.
Requirements:
Bachelor’s Degree Graduate in Accounts, Finance or any related field.
Fresh graduates are welcome to apply.
Proficient in Microsoft Suite especially in MS Excel.
Has good communication skills.
Has strong attention to detail.
Has good analytical and problem-solving skills.
Collaborative and a good team player.
Strong interpersonal skills.
Marine IT Field Service Engineer
Responsibilities:
On-site assignments on board our globally operating vessels.
Installation and retrofit of IT infrastructures and systems on the vessels.
Conducting user briefings and training for the vessel's crew.
Installation and troubleshooting of communication systems such as GSM, VSAT and Starlink.
Maintenance and troubleshooting of IT systems on board.
Creating system documentation and maintaining the knowledge database after each vessel visit.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
3 years and above relevant working experience.
Strong communication and presentation skills.
High understanding of customer’s needs and a service-oriented approach.
Experience in the realization of complex IT projects.
Broad IT experience in client/server environments as well as network infrastructures.
Flexibility and willingness to travel.
Operational Security Specialist
Responsibilities:
Define technical requirements for the organization Assist in conducting security and risk assessments as well as technical audits to identify vulnerabilities and ineffective controls.
Utilize frameworks and active scanning to identify potential for improvements.
Assist in prioritizing technical initiatives.
Depending on the area, assist in implementing or configuring security controls.
Handle security incidents and incoming tasks from the organization (Tickets) Take part in the team's responding to security alerts and security incidents.
Consult with the organization.
Optimize our incidence response capability Take part in managing the incidence response capability (Roles, training, playbooks).
Configure use cases for the detection and response solutions.
Requirements:
Bachelor’s degree in any course. Graduates in Information Security, Computer Science, Software Engineering, or similar is preferred but not required.
Not required, but holding certifications like Azure Architect, Azure Security, OSCP, OSEP, CISSP, and Security +, is a plus.
Great English communication skills.
Knowledge in: Network Security, Cloud Security (Azure), MDR/SIEM/Log Analytics, Incident Response, Vulnerability and Penetration Testing, Identity and Access management (IAM), Technical Security and Risk assessments, Disaster Recovery Planning, Mitre ATT&CK, and D3FEND.
Product Marketing Coordinator
Responsibilities:
Responsible for the strategy, roadmap, and developing our service.
Identify and recommend strategies, opportunities, and marketing collaterals, including service brochures, case studies, newsletters, etc.
Help the sales team and supply chain with the necessary materials and resources to effectively sell our services.
Conduct thorough market research to understand customer needs, market trends, and competitive landscape.
Perform an audit for our marketing collaterals such as brochures, presentations, website, and price lists.
Write high-quality content for the company’s website, blogs, social media, newsletters, case studies, and more.
Requirements:
At least 2-5 years of experience in Product/Marketing/Brand roles.
Bachelor's/College degree in Marketing or a related field required.
Must be able to conceptualize new ideas and opportunities.
Strategic thinker with strong analytical and problem-solving abilities.
Excellent written communication skills.
Product Onboard Specialist
Responsibilities:
Use the product knowledge and application to assist with building Wrist's product catalog.
Be in contact with stakeholders – both internal as well as external, around the world.
Act as a point of contact for vendors concerning PDX inquiries, such as categorization support, etc.
Makes sure to meet the deadlines set for onboarding products in the Master Data system.
Ensures products are enriched by the commercial needs of the company with emphasis on the Ship Supply Industry.
Follow up on guidelines shared internally and with suppliers to ensure proper onboarding of products with useful data through the PDX and Master Data system.
Conduct data input monitoring and enrichment, ensuring that the data is being submitted correctly and meets the minimum data requirements.
Adhere to Data Governance when working.
Develop SOPs and best practices.
Requirements:
Bachelor's degree in any field.
On-hand experience within the maritime and shipping industry is a plus.
Knowledge about data collection/master data digital platform is an advantage.
Ability to work with high level of accuracy in a data-rich environment as well as build structure in data processing
Good Communication skills in English as it is our corporate language.
Ability to keep good overview of multiple tasks at the time.
Pro-active and motivated to independently reach out to our supplier-base through calls and emails.
Product Team Leader
Responsibilities:
Ensure proper digital onboarding of suppliers/products with high quality data input.
Daily people management of the Onboarding Team in WSC Manila, prioritize tasks, coaching, support with actions and decisions.
Knowledge sharing across teams.
Planning, monitoring & execution of onboarding and other Adhoc service tasks.
Ensure tools and reporting tools are updated and reflecting reality.
Act as the Senior between Onboarding Team & the Procurement and Sales organization.
Drive the setting, building & enforce governance rules for Product Data.
Requirements:
Bachelor's degree graduate.
Deep knowledge of STEP and onboarding process.
Basic understanding of data modeling and data quality control.
Understanding of SEO or product online visibility.
General understanding of needs of customers to review and choose a product.
Experience as a team leader, supporting and training team members.
Product knowledge within provisions and consumables.
Experience in managing Master Data.
Excellent communication and project management skills.
Has business system experience (ERP, Power BI, PIM).
Technical Customer Support Specialist
Responsibilities:
Responsible for answering emails and occasional phone calls from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.
Address concerns brought up by other departments within the company, such as operations and sales.
Filing reports regarding problems with products, looking into technical issues(troubleshooting), fulfilling customer requests for changes, helping customers find solutions to problems, and staying up to-date with changes to products and any new technologies that have been introduced.
Offer suggestions to improve the company's products, as well as report any defects which may arise.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
4 to 6 years and above relevant working experience.
Previous experience working in support or directly with customers preferred.
Strong communication, both verbal and written, as well as great analytical, problem-solving, and troubleshooting skills.
Previous experience in troubleshooting applications.
Working knowledge of HTML and CSS.
Experience using Bootstrap 3.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce.
High Attention to detail and ability to work well with others and the ability to work independently.
Travel Assistant
Responsibilities:
Operations Management - assist the Travel Consultant in booking of flights, hotels, transfers and other travel related services.
Strategic and Corporate Planning - complies with implemented strategic action plan.
Marketing and Branding - conforms with the marketing and branding plan.
Profit - adheres to the set operating expenses.
People - participates in company interactive trainings for continuous growth and development.
Planet - adheres to all company initiated CSR projects.
Productivity - adheres to the implemented technology and processes to improve productivity.
Partners - maintains good business relationship with customers, vendors and partners.
Risk Management - adheres with the action plans that mitigate risks.
Communication and Planning - attends regular branch meetings.
Requirements:
Graduate of 4-year baccalaureate course preferably with a Degree /certificates in Bachelor of Science major in Tourism or similar.
At least 6 months’ year work experience in handling domestic reservations and ticketing of corporate accounts.
Has exposure in GDS (Global Distribution System), Abacus and Amadeus.
Knowledgeable in geography.
Proficient in Microsoft Office.
Strong verbal and written communication skills.
High-stress tolerance; Team player; Service oriented; Resourceful; Self-starter.
Travel Counselor
Responsibilities:
Operations Management - book flights, hotels, transfers and other travel-related services.
Strategic and Corporate Planning - complies with implemented strategic action plan.
Marketing and Branding - conforms with the marketing and branding plan.
Profit - adheres to the set operating expenses.
People - participates in company interactive trainings for continuous growth and development.
Planet - adheres to all company initiated CSR projects.
Partners - maintains good business relationship with customers, vendors and partners.
Productivity - adheres to the implemented technology and processes to improve productivity.
Risk Management - adheres with the action plans that mitigate risks.
Communication and Planning - attend regular branch meetings.
Requirements:
Graduate of 4-year baccalaureate course preferably with a Degree /certificates in Bachelor of Science major in Tourism or similar.
2 years’ work experience in handling both international and domestic reservations and ticketing of corporate accounts.
Knowledge in geography.
Analytical thinking; Strong verbal and written communication; Proficient in Microsoft Office.
Updated on corporate travel trends.
High stress tolerance; Ability to handle complex itineraries/requests from clients; Team player; Flexible; Service oriented; Resourceful; Self-starter.
Vessel IT Support Servicedesk
Responsibilities:
Handling of hotline phone support as schedule and checking of voice mailbox on a daily basis working on a 24/7 operations.
Responsible as the first line of support for vessels for their IT problems and queries. Conduct initial troubleshooting, ticket dispatching and follow-up.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
Process the necessary documentations and data collections, monitor system performance and perform required action, respond to mails within the allowed time.
Adhere to the procedure and requirements stated in the SOP and other process references.
Avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Suggest and initiate value adding activities that will help to improve all task related to vessel IT process.
Active involvement during team discussions as well as discussions with the Business partner.
The person is also expected to share feedback regarding task assignments and contribute towards achievement of process deliverables.
Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SLA/SOP.
Daily monitoring of Kaseya Ticketing System and ensure that tickets are attended timely and accurately.
Maintain close communication with customers and update them on the progress of the IT task.
Ensure that target time is achieved in vessel attendance for server installation and other IT service.
Requirements:
College Graduate – IT Degree.
Individual Contributor.
Working on shifting schedule to support 24/7 service operations.
Knowledge of Jira Service Management.
Solid English written and oral communication.
Knowledge on networking on both LAN and WAN setup.
Should have basic troubleshooting knowledge of PCs, printers, and other peripherals that is commonly used in an office environment such as scanners, projectors, USB devices, modems, etc.
Good knowledge on Microsoft Office applications including basic troubleshooting and support services.
Knowledge on Hyper-V Management service is an advantage.
Good foundation on ITIL framework or similar MOF (Microsoft Operations Framework) is an advantage.
Vessel Voyage Coordinator
Job Responsibilities:
Operational responsibility for a group of time and voyage chartered vessels with the main role being to monitor/coordinate with the vessel’s voyage and to provide sound service by securing the safety of the vessel whilst investigating/proposing/accomplishing the improvement plan for the voyage profit.
Direct the vessel to accomplish a voyage by providing the details of the contract, port information, cargo information, weather conditions and, safety information.
Monitor the vessel’s movement whilst at sea and in port by communicating with vessel’s master using email and telephone and at the same time communicating information received with charterers, agents, bunker suppliers & brokers on daily basis to keep all parties informed.
Support the vessel by making arrangements at appropriate times including arrangement of Port Disbursement Accounts, bunker stems and hold cleaning equipment.
Ensure that contract terms are being strictly adhered to and to take necessary and suitable action when a breach is made.
To analyze freight calculations on voyage business and highlight discrepancies / omissions between estimations and actual occurrences in a voyage.
Monitor the cash flow related to the voyage by collecting the freight/hire and arranging payments in appropriate time.
Updating the company software to record the accounts of the voyage in line with the company’s monthly schedule.
To identify and manage trouble concerning the vessel(s) if they occur.
Perform responsibilities identified by management from time-to-time if requested. Travel to visit operating vessels at loading or discharging port in the Asian countries including domestic ports in the Philippines.
Job Requirements:
Bachelor's degree in Marine Engineering or Marine Transportation, Business Management or equivalent.
Previous shipping experience is not required but preferable.
Have strong inclination to establish a career in the shipping industry.
Good numerical, analytical skills and excellent communication skills.
Knowledge in common office applications (MS Word, MS Excel, Outlook etc.).
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
