Join Us
We are currently in need of great colleagues to fill the following vacancies:
Accounting Manager
Responsibilities:
Strategic Management · Plans and implements systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively. · Establishes and maintains relevant controls and feedback systems to monitor the operation of the department Plans, evaluates, and improves the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. · Monitors political, economic, social, legal and technological development that can impact the business – opportunities and/or threats/risk. · Builds alliances and partnerships with other organizations and manages relationships with key operations vendors.
Management Accounting & Information Analysis · Develops and monitors effective accounting processes and systems to maintain accounting controls and support school/unit financial planning. · Serves as a key resource for accounting policies and procedures, may provide training to clients and staff. · Proactively analyzes and interprets financial and accounting information; identify and communicate trends, patterns and events to leadership. · Collaborates with finance leadership to continuously improve processes, policies and procedures. · Ensures financial compliance with policies and procedures, audit and accounting disclosure requirements, and applicable legal rules and regulation. · Evaluates, develops, and improves department controls, systems, and procedures that increase accuracy and efficiency. · Oversees the daily activities of the accounting department and ensures that all major projects, month-end, and year-end reports are completed accurately and on time. · Ensures that all accounting processes align with Generally Accepted Accounting Practices (GAAP) and current financial legislation. · Analyzes financial data and creates reports for management, stakeholders, and external parties, such as vendors or lenders. · Maintains accurate and complete financial records and participating in audits or reconciliations, as needed. · Assists other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business.
Financial Stewardship · Accomplishes financial objectives by forecasting requirements, preparing annual and capital budgets, monitoring expenditures, analyzing variances and initiating corrective measures. · Manages the overall operational budgetary and financial responsibilities and activities of the Department.
Leading a High Performance Team · Works with the Group HR to continuously develop direct reports to successfully perform their job functions. · Ensures that the opportunities for the professional development of organic and outsourced direct reports are aligned with their career goals. · Monitors KPIs and conducts performance and development appraisals. · Supervises talent acquisitions, engagement, disciplines and separations. · Motivates, develops, mentors and coaches, subordinates to build a high performing team and holds them accountable for doing the same with staff under their supervision.
Continuous Innovation and Digitalization · Identifies and delivers service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking. · Tracks and tests new technologies and techniques. · Drives a culture of innovation and draw ideas for winning improvements.
Governance & Compliance · Ensures the Department’s compliance with all corporate governance and Code of Ethics, local and international laws and regulations. · Creates and manages effective action plans in response to audit findings and compliance violations.
Communications · Ensures that the internal and external strategies are communicated well to build engagement with all users of technology
Industry and Community Public Relations · Attends meetings with government agencies, non-governmental organizations and recommend or act response to any critical issues and concerns when assigned. · Develops collaborations with other software providers/start-ups, vendors, schools and computer scientists.
Culture Advocate · Represents the Magsaysay Culture and Values to all users, partners, customers and guests of the Company. · Creates a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
Health and Safety · Runs a safe, injury/accident free workplace by ensuring that HSES standards and procedures are established, followed and enforced. · Supports Health and Safety policies and programs by making available time and resources as necessary and ensures that effective health and safety training, information and supervision is available to those who require it.
Requirements:
Bachelor's degree in Accounting or equivalent work experience required.
Certified Public Accountant (CPA).
At least 8-10 years’ relevant work experience.
3-5 years’ Managerial experience.
Shipping, Transportation or Logistics experience is a plus.
Had experience in planning, developing and managing the Finances of a business.
Had experience working with business units to setup, maintain and improve the Financial Management System.
Intimate knowledge of the International Standards for the Professional Accounting Practice.
Thorough understanding of Generally Accepted Accounting Standards.
Had experience in with Accounting and Financial Management in a multinational environment.
Had experience in experience in controlling budgets.
Had experience in managing a team of at least 8 - 15 people.
Can show evidence of innovations or improvements at work.
Accounting Assistant
Responsibilities:
Reconcile invoices and identify discrepancies
Create and update expense reports.
Process reimbursement forms.
Prepare bank deposits
Enter financial transactions into internal databases.
Check spreadsheets for accuracy.
Maintain digital and physical financial records.
Issue invoices to customers and external partners, as needed.
Perform other relevant duties from time to time.
Requirements:
Bachelor's degree in Financial Management or any relevant courses.
Fresh graduates are encouraged to apply.
Computer proficiency – MS Office Applications and different accounting systems and tools, an advantage
Functional knowledge in accounts payable and accounts receivable.
Good oral and written communication skills.
Can multi-task and can meet deadlines
Business Process Associate
Responsibilities:
Perform tasks related to one of the 5 main operations: o Uploading, o Code Cracking o Cost pricing o Quote submissions o Order Confirmation.
Execute transactions accurately in accordance with the service level agreement (SLA).
Achieve or exceed daily targets for efficiency with timeliness and accuracy.
Carry out tasks in line with agreed-upon standard operating procedures (SOP) and process variations.
Respond to emails and calls in a timely manner and with a thorough comprehension of the requestor’s requirements.
Provide assistance to other teams when required.
Requirements:
This position is open for Fresh Graduates.
A Bachelor's degree in any field.
Graduates of Business, Supply Chain Management, or equivalent are preferred but not required.
Strong analytical background and highly detailed.
Self-starter who is proactive and thrives in circumstances with high levels of autonomy.
Outstanding communication and customer service abilities.
Credit Controller
Responsibilities:
Credit Control: Responsible for all Corporate and Key Accounts; Cash collection; Collection forecasts; Keeping the DSO to a minimum; Account reconciliations; Reporting: Weekly update of detailed Excel statements; Regular reporting to AR Team Leader on own accounts status and progress; Database responsibility for own accounts; Keeping a record of all communications, with individual invoice notes for larger accounts; Query/dispute handling and escalation; Relationship building with both internal stakeholders and external customers.
Sales ledger: Sending invoices and statements; Filing and archiving.
Teamwork: Working with the team to ensure reaching of monthly cash targets; Assisting other members of the team and finance department as and when required; Assisting the Billings Department to resolve queries, raise correct invoices and ensure systems are up-to-date; Identification of key areas for improvement; Reviewing and improving the collection process to optimize cash collection performance; Cover during the absence.
Any ad-hoc requests by Regional Credit Control Manager.
Requirements:
Bachelor's degree holder - any courses are acceptable.
Minimum 2 years’ experience in Credit Control.
Proven experience in dealing with a blue-chip client database.
Proven experience in dealing with difficult accounts.
Experience in multi-currency highly desirable.
Some experience on private accounts would be an advantage.
Attention to detail and high level of accuracy.
Excellent communication skills, both verbal and written, with internal and external clients at all levels.
Excellent organisational skills.
Excellent customer service skills.
Ability to remain accurate and efficient under pressure.
Ability to prioritise and meet deadlines.
Proactive, “can-do” attitude.
Takes initiative and adaptable.
Proficiency with MS Office applications, with advanced Excel skills (Vlookups, Sumifs and pivot tables essential).
Experience of Outlook and other communication tools.
Customer Success Manager
Responsibilities:
Language Skills: Fluency in English, both written and spoken, is mandatory.
Excellent communication and interpersonal skills.
Experience: 3+ years of experience in customer success, account management, or a related role in a SaaS environment. Channel experience a plus.
Strong problem-solving and analytical abilities.
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
Excellent negotiation skills.
Experience with Partner Relationship Management (PRM) software such as, Impartner PRM – other platform PRM knowledge is valuable.
Experience with Customer Relationship Management (CRM) software such as Salesforce, Dynamics, Hubspot, etc.
Self-motivated and results-oriented.
Strong organizational and time management skills with ability to manage multiple accounts and tasks simultaneously.
Requirements:
Email Monitoring and Communication: Monitor and respond to customer emails promptly and professionally. Manage a high volume of customer interactions efficiently and effectively. Address customer concerns and questions in a timely manner. Respond to customer questions and queries regarding best practices and configuration of our platform as a product SME.
Phone Calls and Support: Conduct scheduled and ad-hoc phone calls with customers to address their needs. Provide exceptional customer support, resolving issues and escalating when necessary.
Contract Renewals: Manage the contract renewal process, ensuring timely and accurate renewals. Identify upsell and cross-sell opportunities to expand account value.
Customer Relationship Management: Act as the main point of contact for all customer inquiries and issues via both written email communication and phone calls. Conduct regular check-ins with customers via phone and email. Identify, respond to and address customer risk across account base via proactive monitoring, risk assessment, and regular communication. Gather customer feedback and collaborate with internal teams to improve the product and customer experience.
D365 CRM Consultant
Responsibilities:
Develop, maintain support our Enterprise D365 CRM Platform.
Optimize system performance and create automated workflows.
Conduct regular reviews of existing development processes to ensure quality.
Requirements:
Bachelor’s degree in a technical field - Computer Science, Engineering.
3+ years of C# & Javascript programming experience. · Proficiency in Power Automate.
Strong communication skills in English, both written and spoken.
Ability to thrive in an agile environment.
Expense Management Associate
Responsibilities:
Liaising with providers in regard to invoicing set up per policy allowances.
Review, audit and process payment requests from vendors per policy.
Review, audit and process expense claims from the employees per policy.
Maintain internal reporting records.
Maintain audit ready records in line with client requirements.
Liaise with the payments team and team to manage payments and funding levels.
Maintain Assignee database.
Gain knowledge of specific client policies and service requirements.
Support Expense Management Team Leader in daily duties.
Client mailbox management for queries, invoices etc. and assign to appropriate owner in SSC or Hub.
Client/ assignee queries to be routed to Hub, supplier (external or Santa Fe to be dealt with by SSC).
Working with Regional EM Senior Consultants and SSC Manager to provide information, early identification of negative variation to targets and providing help, support, guidance and information to close this negative variance.
Requirements:
Bachelor's Degree holder, preferably Finance or Accounting-related courses.
At least 2 years of relevant Accounts Payable experience in a BPO company.
An understanding of Global Expense Management.
An understanding of Global Tax (VAT, GST).
Ability to build rapport with suppliers, teams, and clients.
Prioritise workload and manage time accordingly.
Front End Developer
Responsibilities:
Write clean, maintainable code with an emphasis on performance and scalability.
Use existing frameworks to extend our app functionalities which are heavily JSON based.
Participate in design, planning and development events with a Scrum approach, where your knowledge can be transformed into products and services.
Next.js based frontend with next-pwa for PWA support.
External libraries like Radix UI, Dexie.js and Downshift.
Progressive Web Application through next-pwa designed for vessels being offline.
Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI.
Convert UI designs to usable user experiences.
Requirements:
Bachelor’s degree in Computer Science.
At least 3-5 years of experience working as a Frontend Developer.
Excellent English verbal and written communication skills.
Solid experience with Next.js – bonus for insights in React and Typescript.
Experience with working with UX/UI designers and Backend Developers.
Have a technical understanding of UI and UX.
Previously worked with eCommerce or have experience with order flows.
Stay up to date with the technologies in a fast-moving frontend world.
Thrive in knowledge-sharing environments.
Like personal development.
Knows your way around Test Driven Development.
Experience in Frontend Stack.
Next.js based frontend with next-pwa for PWA support.
External libraries like Radix UI, Dexie.js, and Downshift.
Progressive Web Application through next-pwa designed for vessels being offline.
Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI.
Nice to haves: Scrum methodologies and framework. Release management through Azure DevOps for backlog and repository management. REST API with Swagger. Datadog for observability.
Global IT Servicedesk Head
Responsibilities:
People management incl. recruitment, motivation, retention, and performance management.
Budget management incl. contribute to yearly budget process and monthly outlook as well as manage general spending.
Incident & Problem management incl. manage team on incident management best practices and perform timely escalation that require 1st, 2nd or 3rd level interaction.
Coach and guide resources to optimize team performance and drive continuous improvements related to IT Service Desk practices.
Projects and change requests incl. manage minor projects and change requests initiatives, as well as ensure proper handover from development groups to IT Service Desk team.
IT Management incl. engage constructively in the Global IT Service Desk Management Team.
Business relations management incl. managing business expectations and establishing positive working relations with key customer representatives.
Job Requirements:
Extensive experience of IT Service Management (5+ years), including experience of leading the delivery of an IT Service Desk in a global organization (preferably integrated with ServiceNow).
Experience with leading teams within IT Service Management and deep experience with Service Desk practices in a multi-speed IT delivery environment.
Experience with driving automation and self-service for IT Service Desk as well as in-depth knowledge of Service Desk metrics.
Strong analytic and communication skills in motivating team, collaboration with fellows and building good relationship with key stakeholders.
Strong leadership skills and drive for team performance with proactive approach.
Ability to work independently and highly self-motivated.
Strong customer orientation and focus.
Deep knowledge in frameworks such as ITIL4, SAFe (or similar) and ability to transform frameworks into practice.
General understanding of ERP systems and endpoint/infrastructure knowledge.
Strong English skills in speaking, writing, listening and reading.
Inventory Analyst
Responsibilities:
Monthly verification of food consumption value, through the analysis of the manning and stock reports submitted by the vessels.
Analyse Consumption trends, product usage and purchases to identify key patterns and insights.
Provide recommendations for improving consumption efficiency with delivering monthly analysis internally on performance.
Monthly closure of stocks on all vessels by the deadline set by Garrets management and external clients.
Effective communication and collaboration with all internal and external stake holders to ensure efficient query resolution.
Delivery of SLAs on response time to client/vessel queries.
Understanding the functionality of the vessel platform, and providing troubleshooting support when necessary
Setting up a new vessels data, including verification of its opening stock.
Onboarding new clients – ensuring smooth efficient training where needed towards the vessel.
Processing vessels exiting, and providing the relevant information to Finance, for billing purposes.
Ensuring timely and accurate validation of the vessel’s provision receipt against the purchase order.
Requirements:
Bachelor's degree holder.
At least 5-7 years of one of the following: Data analyst experience. o Inventory management. o Supply Chain forecasting. o Food Stores and cost of goods management.
Experience in customer-facing roles.
Experience in Microsoft Office, with a minimum of intermediate in Excel.
Knowledge of ERP system (AX2012 is an advantage).
Have a flair for numbers and an analytic mindset.
Understanding of global food consumption trends is an advantage but not a requirement.
Quick learner of processes and new systems.
Are highly driven to assist your team in achieving its monthly KPIs.
Have business-level communication skills in English, written and spoken.
Experience in Food Management; but not a requirement.
IT Support Specialist
Job Responsibilities:
Main purpose of the role: · Providing 1st line IT support to internal users from a large global company. The role will require hands on experience in supporting end-users and basic troubleshooting in Windows computers on laptop and desktop platforms, networking, hardware, applications, user access, etc.
Key areas are: · Documenting and/or logging of incidents and request in IT service management tool (SNOW), dispatching (inc. prioritization and categorization), solving and closing. · 24/7/365 IT support phone calls logging and answering. · Provides assistance during the implementation of changes, projects, initiatives. · Build positive working relations with key stakeholders. · Ability to work independently and highly self-motivated.
Requirements:
BS Information Technology graduate or any relevant course.
4-5 years of experience in IT Service Desk or On-Site Support.
Amenable to work-on site. Can work from home if needed – with stable network connection.
English fluency is a MUST. Ability to interact, collaborate and communicate effectively with counterparts and business users at all levels within the organization. Ability to converse in layman’s term to non-technical users.
Experience with install, configure, and maintain hardware devices such as laptops, desktops, printers, and smart devices.
Strong general knowledge in IT infrastructure, network and applications based on Microsoft platforms and rich experience of supporting client issues.
Strong knowledge on incident management and problem management.
Experience in ServiceNow. Familiar with Amazon Web Services (AWS) as a Telephony Tool.
Ability to handle multiple issues within SLA.
Application of basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures, whenever applicable
Ability to work independently and highly self-motivated. Strong quality orientation and focus. Good Customer Service skill. Solution oriented. Strong drive for performance with proactive approach. A positive “can-do” attitude.
IT Support Specialist (Japanese Speaker
Responsibilities:
Support the client application platform, drawings system “Room Planner”, ERP systems AX 3.0, AX12 and Dynamic365. Sales force, cloud, azure, AD, identity management.
Responsible for creating users in AD and add a mail address in Exchange Management Console.
Responsible for all requests regarding resigned users or change on a user.
Proactive in the Service Desk team, though working alone on own assignments.
Requirements:
Bachelor's degree in information technology, Computer Engineering, or equivalent.
3 to 5 years IT related experience is required for this position.
Ability to understand the technical setup behind IT solutions.
Good knowledge in infrastructure design and architecture.
MS Office 365 and Azure, Windows 10, IOS, Windows 2016, Windows server 2012R2.
Excellent English communication skills: proficient in using the Japanese language is a big plus.
Marine IT Field Service Engineer
Responsibilities:
On-site assignments on board our globally operating vessels.
Installation and retrofit of IT infrastructures and systems on the vessels.
Conducting user briefings and training for the vessel's crew.
Installation and troubleshooting of communication systems such as GSM, VSAT and Starlink.
Maintenance and troubleshooting of IT systems on board.
Creating system documentation and maintaining the knowledge database after each vessel visit.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
3 years and above relevant working experience.
Strong communication and presentation skills.
High understanding of customer’s needs and a service-oriented approach.
Experience in the realization of complex IT projects.
Broad IT experience in client/server environments as well as network infrastructures.
Flexibility and willingness to travel.
Partner Marketing Content Coordinator
Responsibilities:
Client-Facing Communication: Serve as primary liaison between clients and internal content developers, helping to translate client vision and internal requirements into action items and deliverables for both parties.
Content Gathering: Conduct detailed intake calls with clients to gather necessary content materials, including copy text, imagery, brand guidelines, and campaign-specific assets. Work with clients to ensure content deliverables meet agreed-upon internal requirements
Internal Stakeholder Communication: Clearly communicate all gathered materials and supporting details related to client content deliverables to content dev teams using internal processes and management tools.
Content Review: Ensure all gathered content aligns with internal format requirements and acceptable client preferences. Post-release QA of finished deliverables for accuracy and completeness prior to submission to client. Communicate any rework requirements to internal teams.
Collaboration: Guide clients toward solutions that balance their preferences with internal best practices. Work with content dev teams to find pragmatic solutions to support reasonable client requests.
Timeline & Capacity Coordination: Work with clients and internal teams to establish deadlines for content deliverables based on available capacity in development sprints. Communicate timelines and set appropriate delivery date expectations with clients and/or other internal resources. Negotiate any necessary timeline adjustments based on bug fixing or changes introduced by client / content dev teams.
Requirements:
Experience: 3+ years in client-facing roles with digital marketing, content coordination, or project management.
Communication Skills: Strong verbal and written communication skills with a high degree of ability to articulate detailed content requirements and supporting information related to deliverables.
Collaborative Skills: Ability to work effectively in cross-functional teams, supporting clients, designers, developers, and other stakeholders to align project requirements and deliverables.
Organization: Highly organized & able to manage multiple client accounts and deadlines simultaneously.
Technical Proficiency: Understanding of digital marketing content and landing page elements (e.g., CTA, copy, imagery, asset use, layout).
Problem-Solving: Ability to identify & anticipate client content needs and potential issues before they arise. Ability to proactively offer effective workarounds and solutions to clients and content dev teams.
Experience in content management or working in a similar role within a marketing/creative agency.
Understanding of branding and digital content best practices, such as: landing page optimization, sales enablement practices, lead generation, project management tools (e.g., JIRA, Trello, or similar), collaborative design / wireframing tools (e.g., Figma, Adobe CC, or similar), marketing automation tools (e.g., Marketo, Hubspot, Pardot, or similar), Microsoft Office 365 (e.g., Word, Excel, PowerPoint, and Outlook), and Cloud-based CMS tools (e.g., WordPress, Wix, GoDaddy, or similar).
Project Manager
Responsibilities:
Host on-going implementation meetings and assist in pushing projects through the planning, analysis, and implementation phases of PRM functionality.
Quickly understand Impartner platform functionality and provide customer trainings and Configuration sessions.
Manage client deliverables along with internal developmental milestones.
The ability to manage multiple projects at once coordinate and work with extended team members to meet customer needs.
Gather and understand detailed functional requirements, collaborate with various roles in the customer organization to identify feature details and document their needs.
Utilize communication skills, project management experience, technical expertise, problem solving, and data analysis skills to drive to successful software implementation and customer success.
Become an SME on Impartner PRM platforms, to assist customers with channel best practices.
Requirements:
3 to 5 years of project management experience including skills in software implementation, schedule, cost, and risk management.
Strong technical acumen.
Previous experience simultaneously managing several implementation projects for high-profile clients.
Highly adaptive team player with the ability to get along with several personality types while holding team members and clients accountable to deadlines.
Possess exceptional written, verbal, analytical and organizational skills.
Flexible, innovative, and can quickly adaptable to change.
Ability and enjoy working independently and manage autonomy by using creative problem-solving to overcome challenges during the implementation cycle.
Proficiency with MS Office Suite and project management software.
Thrive in a highly-collaborative, virtual team environment.
Proven success record managing several implementation projects simultaneously.
Engaging and have a positive attitude that inspires confidence in others.
Sense of urgency and routinely demonstrates excellent judgment with how, what, and when to respond to all communications.
Sales Support Officer
Job Responsibilities:
Code Cracking of RFQ’s from Account Manager.
Updating of prices in PO/RFQ’s - called “GMP Update.”
Direct PO creations.
Chase for vendor Invoice
Follow up on GMP POs older than 30 days.
Post Sales activities – supply schedules – updated delivery dates in AX.
Solving of Hold Codes.
Adhoc task.
Weekly Performance Reporting.
Mailbox sorting for GMP operations.
Requirements:
Advanced data entry skills.
Attention to detail and quality output.
Comfortable with math, calculation and UOM conversion.
Knowledgeable in Microsoft Office such as Microsoft Excel, Word and PowerPoint.
Good listening and communication skills.
SAP CPQ Developer
Responsibilities:
Develop and maintain efficient scripts for our CPQ platform.
Optimize system performance and create automated workflows.
Conduct regular reviews of existing development processes to ensure quality.
Requirements:
Bachelor’s degree in a technical field - Computer Science, Engineering.
3+ years of Python programming experience.
Proficiency in Power Automate.
Strong communication skills in English, both written and spoken.
Ability to thrive in an agile environment.
Senior NPI and Testing Engineer
Responsibilities:
Develop and execute a viable schedule for new products based on inputs from Sales & R&D.
Following guidelines for product development cycle, RTX Gateway system, create checklists to track project task from kick-off to mass production.
Coordinate internally and externally to secure all tasks are executed timely and within the required quality level.
Secure analysis and corrective action are implemented at the supplier/factory, or in product design, on issues logged during production.
Ensure related product manufacturing documentations, such as process flow, control plan, pFMEA, PPAP, jig & fixtures are provided by supplier/factory.
Optimizing production cost given the agreed production outputs and quality level.
Support activities in prototype, pilot and MP production.
Define quality objectives for suppliers in collaboration with the supply chain and R&D teams.
Conduct system and process audit on a regular basis.
Follow up corrective action for findings identified by supplier audits, system failures and quality complaints raised out from EMS partners and customer.
Identify process instability using quality tools and methodologies.
Ensure supplier quality conformity via active monitoring of the supplier performance.
Support Onsite inspection at EMS partners and component suppliers.
Align component inspection method with R&D team.
Conduct annual EMS partners and component supplier audit.
Support supply chain to perform new supplier audit.
Requirements:
At least 5 years of experience in supplier quality management.
Bachelor’s degree in Engineering background.
Solid experience in NPI and Supplier Quality Management.
Solid mechanical background.
Experience in working with outsourced manufacturing partners, EMS.
Experience with SMT process, Box build assembly, plastic injection process, UV process, rubber injection, Silkscreen printing, painting, powder coating, electroplating etc.
Experience with quality systems, quality tools and methodologies, including Critical to Quality, FMEA Root Cause Analysis, Pareto, 8-D, 5 Why, Statistical Methods for sampling, design of experiments.
Experience in root cause analysis, corrective, and preventive action methods.
Expertise/ experience in problem solving with quality tools such as 6- sigma/ 8-D/ CAPA/ FMEA/ 5WHY etc.
Good Knowledge of production/ quality development and control methods; CTQ definition, DFSS, SPC, APQP, FMEA, Control plans, DFx, IPC and etc.
Have professional knowledge in process audit, internal auditor with ISO9001, ISO 13485 and preferable TS 16949 standard knowledge, kaizen method.
Self-initiative, responsible, detail-minded and customer oriented.
With good problem solving and communication skills, flexible and adaptable attitude.
Familiar with Microsoft Office, CAD software.
Availability to travel to EMS partners and Component suppliers in Mainland China and Southeast Asian countries.
Senior Process Black Belt
Responsibilities:
Project Leadership and Management o Supervise a team of analysts and Six Sigma Belts. o Provide mentorship and oversight for projects. o Ensure alignment with organizational goals. o Establish project objectives, scopes, and deliverables. o Develop comprehensive project plans and schedules. o Identify, develop, and drive process improvement projects. o Lead the design, development, and piloting of business process optimization. o Proactively identify and mitigate project risks. o Provide clear direction, guidance, and support to project teams.
Process Analysis and Optimization o Conduct thorough analysis of existing processes. o Construct project charters outlining roles, tasks, and budgets. o Utilize data-driven insights and continuous improvement methodologies. o Redesign processes, streamline workflows, and eliminate waste.
Change Management and Stakeholder Engagement o Develop collaborative relationships with leadership and service teams. o Implement change management strategies. o Drive process improvement delivery. o Prepare and presenting business cases and management information reporting.
Performance Monitoring and Reporting o Define key performance indicators (KPIs) and metrics. o Establish robust monitoring and reporting mechanisms. o Lead the planning, design, and implementation of the center’s service management framework. o Conduct regular service performance surveys
Continuous Learning and Development o Stay abreast of industry trends and best practices. o Share knowledge and best practices with team members. o Mentor junior staff and contributing to organizational capabilities.
Requirements:
Bachelor's degree graduate, preferably in Business or Supply Chain Management.
Certified Lean Six Sigma Black Belt.
10+ years of experience in operations/technical management in a lean operations excellence environment.
At least 5 years of experience in a shared service setup.
Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies
Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
Advanced analytical and problem-solving abilities, proficient in data analysis tools.
Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
Must be flexible with working hours to accommodate global operations.
Must be willing to travel.
Senior Software Engineer
Responsibilities:
Development of enterprise services and websites used by customers, third party vendors, and external services using ASP.NET Core, C#, REST API, Angular, JavaScript, Typescript, Microservices, Kubernetes, Docker, SASS, HTML, and CSS.
Hands on experience with SSO technology and integrating securely multiple enterprise services together. Capable of researching customer requirements, emerging software technologies and strategizing an action plan for an engineering team.
Familiar with Test Driven Development, Agile, Scrum, Web Analytics and Microservices.
Responsible for federating various authentications from multiple external providers into a configurable security service.
Engineer and maintain service-oriented APIs used by external services, and by multiple teams in the company.
Perform project lifecycle management, requirement gathering, project estimating, testing, development, and deployment.
Write formalized documentation for project research, feature development, and internal training.
Provide oversight, guidance, and coaching to peers and junior developers.
Expertise in performance tuning, scalable and optimization strategies for enterprise services and websites.
Camaraderie with the engineering team and other professionals in the company.
Communicate proficiently and professionally to customers and co-workers.
Deliver new software features promptly and free of defects.
Dedicated and willing to follow through with individual and team commitments.
Job Requirements:
Proficiency and prior experience in the following technologies: C#, ASP.NET Core, MVC, REST, Web API, WCF Web Services, Javascript, SQL Server, NHibernate, IIS, HTML, SASS, CSS, Angular, SPA, MSTest, NUnit, and Git.
Proficiency and prior experience with the following enterprise services: Azure, AWS, Salesforce, Dynamics, Sales Cloud, Auth0, and Okta.
Proficiency and prior experiences in the following security frameworks: SSL, SAML, OAuth, OpenID, WebAuthN, Digest, and Basic.
Proficiency and prior experiences in the following protocols: HTTP, SOAP, FTP, SMTP, TCP, and UDP.
Proficiency and prior experience in Agile with JIRA, team collaboration, and public/internal correspondence.
Senior Project Manager
Responsibilities:
Plan, implement, anchor and Lead Global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.
Requirements:
Bachelor’s degree in any relevant field.
1+ years certifications within project management frameworks.
10+ years of proven experience in project management.
10+ years of proven experience in change management.
Experience in showing case different successful project deliveries ranging from strategic to operational projects.
Strong leadership and management capabilities with a people-centric approach.
Able to build strong cross-collaboration fostering ownership and accountability widely in the organization.
Strong stakeholder management and communication skills.
Exceptional time management and organizational skills.
Excellent English language skills, both written and spoken.
Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
Trust-Based and can navigate within an organization founded on mutual trust.
Collaborative Team Player and can works effectively across diverse organizational functions and levels.
High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
Must be flexible with working hours to accommodate global operations.
Must be willing to travel.
Senior Software Engineer
Responsibilities:
Development of enterprise services and websites used by customers, third party vendors, and external services using ASP.NET Core, C#, REST API, Angular, JavaScript, Typescript, Microservices, Kubernetes, Docker, SASS, HTML, and CSS.
Hands on experience with SSO technology and integrating securely multiple enterprise services together. Capable of researching customer requirements, emerging software technologies and strategizing an action plan for an engineering team.
Familiar with Test Driven Development, Agile, Scrum, Web Analytics and Microservices.
Responsible for federating various authentications from multiple external providers into a configurable security service.
Engineer and maintain service-oriented APIs used by external services, and by multiple teams in the company.
Perform project lifecycle management, requirement gathering, project estimating, testing, development, and deployment.
Write formalized documentation for project research, feature development, and internal training.
Provide oversight, guidance, and coaching to peers and junior developers.
Expertise in performance tuning, scalable and optimization strategies for enterprise services and websites.
Camaraderie with the engineering team and other professionals in the company.
Communicate proficiently and professionally to customers and co-workers.
Deliver new software features promptly and free of defects.
Dedicated and willing to follow through with individual and team commitments.
Requirements:
Proficiency and prior experience in the following technologies: C#, ASP.NET Core, MVC, REST, Web API, WCF Web Services, Javascript, SQL Server, NHibernate, IIS, HTML, SASS, CSS, Angular, SPA, MSTest, NUnit, and Git.
Proficiency and prior experience with the following enterprise services: Azure, AWS, Salesforce, Dynamics, Sales Cloud, Auth0, and Okta.
Proficiency and prior experiences in the following security frameworks: SSL, SAML, OAuth, OpenID, WebAuthN, Digest, and Basic.
Proficiency and prior experiences in the following protocols: HTTP, SOAP, FTP, SMTP, TCP, and UDP.
Proficiency and prior experience in Agile with JIRA, team collaboration, and public/internal correspondence.
Service Delivery Team Leader
Job Responsibilities:
Responsible for meeting our high standard of Service, while delivering on Victualling Rates on their respective fleets.
Day-to-day management of VAM and SAT.
Facilitating Monthly Unified VR action plans on the fleet level.
Review of KPI actuals versus target and deriving performance improvement opportunities.
Analysis of Management Information to manage performance, identify trends, and tackle any deteriorating metrics.
Continuously develops, reviews, and implements Standard Operating Procedures to maintain operational efficiency and effectiveness – applying Business Process Management guidelines and recommendations.
Delivering key initiatives as directed.
Providing support and constructive challenge to VAM and SAT to support their development.
Act as a champion of the customer experience.
Set an example to the team of the ‘Right First Time’ ethos.
Dealing with escalations from customers or other departments.
Requirements:
Strong proven leadership, problem-solving, communication, and interpersonal skills.
Self-motivated, service-oriented, and result-oriented, able to work under pressure.
Able to cope in a fast-paced and dynamic environment and with different cultural backgrounds.
Capability of working effectively with stakeholders across the organization.
Experience in supporting and driving change.
Fluent in English, spoken and written.
Knowledge of ERP system AX2012 is an advantage, but not a requirement.
System Administrator
Responsibilities:
Maintain essential IT responsibilities, including operating systems, security tools, laptops, desktops, software, and other hardware.
Diagnose and resolve problems quickly and communicate with a variety of users and teams.
Perform systems administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Maintain internal infrastructure requirements including, laptop and desktop computers, security updates; support intranet, configure various hardware and software applications including: email, web, antivirus software, telecommunications, network routers, switches, firewalls, and load balancers, and file and printing services.
Support and administer virtual machines and servers, such as Microsoft Hyper-V.
Deploy company software, such as standard office software and business intelligence software via automated methods.
Support collaboration software, including GoTo phone system, Microsoft Teams, Zoom, etc.
Support and administer Windows Cluster Failover technologies.
Deploy new laptops and desktops using automated methods such as disk imaging and scripted deployments. Upgrade systems with new releases and scheduled laptop and desktop refreshes.
Onboard new employees including system deployment, account creation, and support to help new employees get up and running.
Maintain and build technical documentation, manuals, and IT policies. Document break/fix incidents.
Support end-users via e-mail, telephone, and virtual collaboration platforms: GoToMeeting, Microsoft Teams, and Zoom.
Manage SSL Certificates in the A10 Load Balancing network appliances.
Maintaining security through updates, patches, and proper permissions.
Manage and deploy mobile training laptops and equipment.
Ability to read complex logging tools such as Papertrail and NewRelic.
Be on call for support of Azure systems, email systems, web systems, and database systems.
Requirements:
Five years proven work experience in IT.
Experience with all aspects of Microsoft Azure, Microsoft IIS, Microsoft Hyper-V, Microsoft Exchange, Microsoft Active Directory, Microsoft Azure Active Directory, and Microsoft Cluster Failover Services.
Experience with all of the following: Gitlab, AWS Terraform, AWS Route 53, asset management, antivirus software, endpoint management software, security software.
In-depth knowledge of SSL certificates, SSO, and MFA.
In-depth knowledge of DNS, the OSI network model, SMTP, SPF, DKIM and DMARC.
Experience with Web Application Firewalls, load balancers (F5, A10), Azure application gateways, and Azure virtual networks.
Experience in Powershell scripting to automate routine tasks.
Excellent communication and interpersonal skillset with superior attention to detail.
Excellent problem-solving and troubleshooting skills.
Motivated self-starter and self-sufficient.
Knowledge and experience with VMware, Linux, cybersecurity is helpful.
Bachelor’s degree in computer science, engineering, IT, information systems or equivalent work experience.
The following certifications are a plus: MCSE, Server+, Network+.
Technical Account Manager
Responsibilities:
Responsible for answering emails and occasional phone calls from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.
Address concerns brought up by other departments within the company, such as operations and sales.
Responsible for filing reports regarding problems with products, looking into technical issues(troubleshooting), fulfilling customer requests for changes, helping customers find solutions to problems, and staying up to-date with changes to products and any new technologies that have been introduced.
Offer suggestions to improve the company's products, as well as report any defects which may arise using HTML/CSS/Bootstrap and JavaScript.
Checking in code and pushing code to multiple environments and verifying own work, with the customer.
Working with many CRM’s, especially Salesforce as product integrates into CRM’s.
Work ‘off hours’ in certain situations, as sometimes you will be ‘on-call’ for emergencies.
Requirements:
4-6 years of experience is strongly preferred, candidates with less experience who meet the desired skills qualifications are also encouraged to apply.
Working knowledge of HTML and CSS.
Experience using Bootstrap 3.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce.
Previous experience in troubleshooting applications.
High Attention to detail and ability to work well with others and the ability to work independently.
Previous experience working in support or directly with customers preferred.
Technical Customer Support Specialist
Responsibilities:
Responsible for answering emails and occasional phone calls from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.
Address concerns brought up by other departments within the company, such as operations and sales.
Filing reports regarding problems with products, looking into technical issues(troubleshooting), fulfilling customer requests for changes, helping customers find solutions to problems, and staying up to-date with changes to products and any new technologies that have been introduced.
Offer suggestions to improve the company's products, as well as report any defects which may arise.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
4 to 6 years and above relevant working experience.
Previous experience working in support or directly with customers preferred.
Strong communication, both verbal and written, as well as great analytical, problem-solving, and troubleshooting skills.
Previous experience in troubleshooting applications.
Working knowledge of HTML and CSS.
Experience using Bootstrap 3.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce
High Attention to detail and ability to work well with others and the ability to work independently.
Technical Problem Analyst
Responsibilities:
Identifying and analyzing the underlying causes of critical and recurring issues in collaboration with technical teams.
Conducting Root Cause Analysis (RCA) and implementing permanent solutions to prevent future issues.
Proactively monitoring and analyzing trends in IT incidents to identify potential problem areas before they escalate.
Collaborating with technical teams and any third-party vendors to ensure effective solutions and ongoing optimization of processes.
Preparing reports for management with recommendations and measurements of service quality improvements.
Documenting learnings from closed issues to support continuous improvement.
Requirements:
Bachelor’s Degree in Information Technology, or any related courses.
Have experience with problem management in IT environments, preferably within managed services.
Have a technical background and understanding of iPaaS (preferably Celigo), data structures and infrastructure in general.
Used to working with Root Cause Analysis (RCA) and implementing permanent solutions.
Familiar with ITIL processes and preferably ITIL certified.
Can maintain an overview and work structured, even under pressure.
Have strong communication skills and thrive in collaboration with both technical teams and business-oriented stakeholders.
Ability to implement a structured problem solving culture in a team.
Vessel IT Support Servicedesk
Responsibilities:
Operational responsibility for a group of time and voyage chartered vessels with the main role being to monitor/coordinate with the vessel’s voyage and to provide sound service by securing the safety of the vessel whilst investigating/proposing/accomplishing the improvement plan for the voyage profit.
Direct the vessel to accomplish a voyage by providing the details of the contract, port information, cargo information, weather conditions and, safety information.
Monitor the vessel’s movement whilst at sea and in port by communicating with vessel’s master using email and telephone and at the same time communicating information received with charterers, agents, bunker suppliers & brokers on daily basis to keep all parties informed.
Support the vessel by making arrangements at appropriate times including arrangement of Port Disbursement Accounts, bunker stems and hold cleaning equipment.
Ensure that contract terms are being strictly adhered to and to take necessary and suitable action when a breach is made.
To analyze freight calculations on voyage business and highlight discrepancies / omissions between estimations and actual occurrences in a voyage.
Updating the company software to record the accounts of the voyage in line with the company’s monthly schedule.
To identify and manage trouble concerning the vessel(s) if they occur.
Perform responsibilities identified by management from time-to-time if requested. Travel to visit operating vessels at loading or discharging port in the Asian countries including domestic ports in the Philippines.
Daily monitoring of Kaseya Ticketing System and ensure that tickets are attended timely and accurately.
Requirements:
Bachelor's degree in marine engineering or marine Transportation, Business Management or equivalent.
Previous shipping experience is not required but preferable.
Have strong inclination to establish a career in the shipping industry.
Good numerical, analytical skills and excellent communication skills.
Solid English written and oral communication.
Knowledge in common office applications (MS Word, MS Excel, Outlook etc.).
Vessel Voyage Coordinator
Responsibilities:
Operational responsibility for a group of time and voyage chartered vessels with the main role being to monitor/coordinate with the vessel’s voyage and to provide sound service by securing the safety of the vessel whilst investigating/proposing/accomplishing the improvement plan for the voyage profit.
Direct the vessel to accomplish a voyage by providing the details of the contract, port information, cargo information, weather conditions and, safety information.
Monitor the vessel’s movement whilst at sea and in port by communicating with vessel’s master using email and telephone and at the same time communicating information received with charterers, agents, bunker suppliers & brokers on daily basis to keep all parties informed.
Support the vessel by making arrangements at appropriate times including arrangement of Port Disbursement Accounts, bunker stems and hold cleaning equipment.
Ensure that contract terms are being strictly adhered to and to take necessary and suitable action when a breach is made.
To analyze freight calculations on voyage business and highlight discrepancies / omissions between estimations and actual occurrences in a voyage.
Monitor the cash flow related to the voyage by collecting the freight/hire and arranging payments in appropriate time.
Updating the company software to record the accounts of the voyage in line with the company’s monthly schedule.
To identify and manage trouble concerning the vessel(s) if they occur.
Perform responsibilities identified by management from time-to-time if requested. Travel to visit operating vessels at loading or discharging port in the Asian countries including domestic ports in the Philippines.
Requirements:
Bachelor's degree in Marine Engineering or Marine Transportation, Business Management or equivalent.
Previous shipping experience is not required but preferable.
Have strong inclination to establish a career in the shipping industry.
Good numerical, analytical skills and excellent communication skills.
Knowledge in common office applications (MS Word, MS Excel, Outlook etc.).
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
