Join Us
We are currently in need of great colleagues to fill the following vacancies:
Accounts Receivable Assistant
Responsibilities:
Generating and issuing periodic invoices for managed vessels as per the contract/client requirements.
Checking additional and rechargeable costs for managed vessels, and posting and issuing invoices within the deadlines set by Garrets management.
Issuing credit notes to reimburse cash purchases made by managed vessels.
Effective communication and collaboration with all departments across the business to ensure efficient query resolution.
Effective communication with clients to support query resolution and retain positive external relationships.
Query coding and prioritization of follow-up.
Delivery of SLAs on response time to client queries.
Providing support to the team leader for ad-hoc tasks.
Adopting Garret's values in approach to tasks.
Requirements:
Must be a degree holder.
Must have experience for at least 3 years and above.
Have business-level communication skills in English, writing, and speaking.
A-Levels or equivalent.
Have experience in the use of Microsoft Office, with a minimum of intermediate in Excel.
Knowledge of ERP system AX2012 is an advantage, but not a requirement.
Business Process Associate
Responsibilities:
Perform tasks related to one of the 5 main operations: o Uploading, o Code Cracking o Cost pricing o Quote submissions o Order Confirmation.
Execute transactions accurately in accordance with the service level agreement (SLA).
Achieve or exceed daily targets for efficiency with timeliness and accuracy.
Carry out tasks in line with agreed-upon standard operating procedures (SOP) and process variations.
Respond to emails and calls in a timely manner and with a thorough comprehension of the requestor’s requirements.
Provide assistance to other teams when required.
Requirements:
A Bachelor's degree in any field, open for fresh graduates.
Graduates of Business, Supply Chain Management, or equivalent are preferred but not required.
Strong analytical background and highly detailed.
Self-starter who is proactive and thrives in circumstances with high levels of autonomy.
Outstanding communication and customer service abilities.
Customer Success Manager
Responsibilities:
Email Monitoring and Communication: · Monitor and respond to customer emails promptly and professionally. · Manage a high volume of customer interactions efficiently and effectively. · Address customer concerns and questions in a timely manner. · Respond to customer questions and queries regarding best practices and configuration of our platform as a product SME.
Phone Calls and Support: · Conduct scheduled and ad-hoc phone calls with customers to address their needs. · Provide exceptional customer support, resolving issues and escalating when necessary.
Contract Renewals: · Manage the contract renewal process, ensuring timely and accurate renewals. · Identify upsell and cross-sell opportunities to expand account value.
Customer Relationship Management: · Act as the main point of contact for all customer inquiries and issues via both written email communication and phone calls.
Conduct regular check-ins with customers via phone and email.
Identify, respond to and address customer risk across account base via proactive monitoring, risk assessment, and regular communication.
Gather customer feedback and collaborate with internal teams to improve the product and customer experience.
Requirements:
Language Skills: Fluency in English, both written and spoken, is mandatory.
Excellent communication and interpersonal skills.
Experience: 3+ years of experience in customer success, account management, or a related role in a SaaS environment. Channel experience a plus.
Strong problem-solving and analytical abilities.
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
Excellent negotiation skills.
Experience with Partner Relationship Management (PRM) software such as, Impartner PRM – other platform PRM knowledge is valuable.
Experience with Customer Relationship Management (CRM) software such as Salesforce, Dynamics, Hubspot, etc.
Self-motivated and results-oriented.
Strong organizational and time management skills with ability to manage multiple accounts and tasks simultaneously.
Customer Support Engineer
Responsibilities:
Responsible for filing reports regarding problems with Impartner products.
Looking into technical issues and troubleshooting.
Fulfilling customer requests for changes.
Help find solutions for customer issues and concerns.
Stay up to date with product changes and any new technologies that have been introduced.
Offer suggestions for product improvement, as well as report any defects which may arise.
Expected to use HTML, CSS, Bootstrap, JavaScript, C#, and .Net.
Checking in code and pushing code to multiple environments and verifying your own work.
Working with many CRMs, primarily Salesforce.
Work ‘off hours’ in certain situations, as sometimes you will be ‘on-call’ for emergencies.
Requirements:
Bachelor’s degree in computer science, engineering, IT, information systems or equivalent work experience.
Motivated self-starter and self-sufficient.
Excellent communication and interpersonal skills with superior attention to detail.
Prior experience directly supporting customers, helping them troubleshoot various applications.
Ability to code in .net, JavaScript, C#, HTML, CSS, and Bootstrap.
Experience with Visual Studio or any code editor.
Previous experience working with Salesforce.
D365FO Functional Consultant
Responsibilities:
Resolving incidents when escalated from 1st and 2nd line support.
Design, configure, and document minor enhancement.
Design, configure, and document features to larger projects and program.
Requirements:
Bachelor’s degree in computer science, engineering, IT, information systems or equivalent work experience.
8 years’ experience of Navision, AX, or D365FO.
Understanding of supply chain modules and processes such as warehousing, manufacturing, fulfilment and return.
Excellent English communication skills.
Proven track record of driving change management.
ERP Release Management Specialist
Responsibilities:
Develop and maintain a comprehensive release calendar for ERP system updates, patches, and new releases.
Coordinate with stakeholders to define release scope, timelines, and dependencies.
Ensure all releases go through standardized testing, approval, and deployment workflows.
Identify and mitigate risks related to ERP releases, including rollback planning.
Ensure proper version control and documentation for all ERP system releases.
Ensure that all release activities are aligned with business priorities and ITIL best practices.
Oversee the deployment of ERP releases, ensuring that all technical and functional aspects are thoroughly tested and validated.
Release Deployment · Coordinate with infrastructure and operations teams to ensure that the production environment is ready for release. · Monitor the release process in real-time, addressing any issues that arise during deployment.
Post-Release Support · Conduct post-release reviews to evaluate the success of the release and identify areas for improvement. · Provide support for any post-release issues, working closely with the incident management team to resolve problems quickly. · Document lessons learned and update release management processes accordingly.
Stakeholder Communication · Communicate release schedules, status, and potential impacts to stakeholders across the organization. · Act as the primary point of contact for all release-related inquiries and issues. · Provide regular updates to senior management on the status of upcoming releases and any risks or issues.
ITIL Compliance · Ensure that all release management activities comply with ITIL standards and best practices. · Continuously improve release management processes by incorporating ITIL principles and feedback from stakeholders. · Maintain up-to-date documentation of release management policies, procedures, and workflows.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field.
With proven experience (at least 7-10 years) in an ERP release management or IT service support role.
ITIL certification v4 (ITIL Foundation or higher) is highly desirable. In-depth knowledge of ITIL framework, specifically Change Management, Release Management, and Incident Management.
Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics AX, etc.) and their release processes.
Experience with release management tools and software (e.g., Freshservice, ServiceNow, Zendesk, JIRA, Azure DevOps, etc.) is preferred.
Strong understanding of ERP systems and their architecture.
Excellent project management and organizational skills.
Finance Business Process Associate
Responsibilities:
Follows established processes/procedures to maintain integrity of data and quality of service.
Communicate with internal teams to ensure deliverables are complete, correct, and meeting deadlines.
Provides prompt response to inquiries and requests for immediate issue resolution.
Provides backup support to other staff who is/are out of the office.
Attends and completes all mandatory and developmental training assigned.
Performs other assignments as delegated by the supervisor and/or department head.
Adjusts work/shift schedule where business needs are at stake.
Requirements:
Fresh Graduates are highly encouraged for this position.
At least a graduate of any 4-year course.
Must be willing to work on a graveyard shift.
Must have good communication skills.
Keen to details and trustworthy.
Inventory Analyst
Responsibilities:
Monthly verification of food consumption value, through the analysis of the manning and stock reports submitted by the vessels.
Analyse Consumption trends, product usage and purchases to identify key patterns and insights.
Provide recommendations for improving consumption efficiency with delivering monthly analysis internally on performance.
Monthly closure of stocks on all vessels by the deadline set by Garrets management and external clients.
Effective communication and collaboration with all internal and external stake holders to ensure efficient query resolution.
Delivery of SLAs on response time to client/vessel queries.
Understanding the functionality of the vessel platform, and providing troubleshooting support when necessary
Setting up a new vessels data, including verification of its opening stock.
Onboarding new clients – ensuring smooth efficient training where needed towards the vessel.
Processing vessels exiting, and providing the relevant information to Finance, for billing purposes.
Ensuring timely and accurate validation of the vessel’s provision receipt against the purchase order.
Requirements:
Bachelor's degree holder.
At least 5-7 years of one of the following: o Data analyst experience. o Inventory management. o Supply Chain Forecasting. o Food Stores and cost of goods management. o Experience in customer-facing roles. o Experience in Microsoft Office, with a minimum of intermediate in Excel.
Knowledge of ERP system (AX2012 is an advantage). o Have a flair for numbers and an analytic mindset. o Understanding of global food consumption trends is an advantage but not a requirement. o Quick learner of processes and new systems. o Highly driven to assist your team in achieving its monthly KPIs. o Business-level communication skills in English, written and spoken. o Food Management; but not a requirement.
Junior Channel Account Manager
Responsibilities:
Assist Senior Channel Account Managers with partner account management tasks, including maintaining partner relationships, tracking key performance metrics, and supporting business development activities.
Monitor and analyze partner revenue performance, identifying opportunities for growth and areas needing improvement.
Support partner enablement initiatives by ensuring partners are trained and certified on KeyFactor’s products, solutions, and messaging.
Coordinate partner communications, including newsletters, webinars, and updates on product releases or new business opportunities.
Assist in the execution of channel programs and marketing initiatives to drive engagement and sales with partners.
Maintain and update partner data and documentation in CRM and partner management platforms.
Work with internal teams, including marketing, sales, and product management, to support partner go-to-market strategies.
Help manage partner events and sponsorships, ensuring smooth execution and alignment with business objectives.
Address partner inquiries and operational needs, escalating issues as necessary to the appropriate team members.
Requirements:
3-5 years of experience in sales, channel sales, partner management, or a related field.
Strong understanding of B2B sales and partner ecosystems.
Excellent communication and relationship-building skills.
Ability to analyze sales and performance data to provide insights and recommendations.
Highly organized with strong attention to detail and ability to manage multiple tasks.
Proficiency in CRM tools (Salesforce preferred) and Microsoft Office Suite.
Self-motivated, proactive, and eager to learn.
Prior experience in cybersecurity, IT software, or technology sales is a plus.
Marine IT Field Service Engineer
Responsibilities:
On-site assignments on board our globally operating vessels.
Installation and retrofit of IT infrastructures and systems on the vessels.
Conducting user briefings and training for the vessel's crew.
Installation and troubleshooting of communication systems such as GSM, VSAT and Starlink.
Maintenance and troubleshooting of IT systems on board.
Creating system documentation and maintaining the knowledge database after each vessel visit.
Requirements:
Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
3 years and above relevant working experience.
Strong communication and presentation skills.
High understanding of customer’s needs and a service-oriented approach.
Experience in the realization of complex IT projects.
Broad IT experience in client/server environments as well as network infrastructures.
Flexibility and willingness to travel.
Mice Assistant
Job Responsibilities:
Booking and ticketing for FITs, Leisure and Groups.
Assist in event planning, including venue setup, catering, and transportation.
Coordinate with clients, vendors, and suppliers.
Handle event-related documents, permits, and contracts.
Manage registrations, travel arrangements, and schedules.
Provide on-site support to ensure smooth event execution.
Assist in marketing and client communications.
Job Requirements:
Bachelor’s degree in Event Management, Hospitality, or a related field.
Preferably 6 months relevant working experience, but fresh graduates are highly encouraged to apply.
With good communication, and organizational skills.
Ability to multitask and work under pressure.
Proficiency in event management software and MS Office.
Willing to travel and work flexible hours.
Mice Team Leader
Responsibilities:
Booking and ticketing for FITs, Leisure and Groups.
Oversee the planning and execution of MICE events.
Manage a team of event coordinators and assign tasks.
Coordinate with clients, vendors, and stakeholders.
Handle budgeting, logistics, and event marketing support.
Supervise on-site event setup and troubleshoot issues.
Evaluate event success and suggest improvements.
Requirements:
Bachelor’s degree in Event Management, Hospitality, or a related field.
3-5 years of experience in MICE or event management.
Strong leadership, communication, and organizational skills.
Ability to multitask and work under pressure.
Proficiency in event management software and MS Office.
Willing to travel and work flexible hours.
MS SQL Database Administrator
Responsibilities:
Focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership.
Plans and oversees database upgrades and migrations and ensures systems are up to date with the latest patches and are coherent across the organization.
Directs the development and maintenance of technical documentation as well as training of users, as and when required.
Possesses strong leadership and communication abilities and can set realistic goals and implement appropriate plans to guide the team toward achieving those goals.
Address multi-faceted issues effectively and in a collaborative manner including across departments.
Requirements:
Bachelor's degree in computer systems, information technology, or a related field (or equivalent experience).
3-5+ years of experience in systems engineering or a similar role.
Extensive knowledge of server administration, operating systems (Windows, Citrix and Linux/Unix), virtualization technologies, and networking concepts.
Excellent problem-solving and decision-making abilities.
Able to communicate effectively in verbal and written mediums with internal and external stakeholders .
Operations Support and Accounting Officer
Responsibilities:
Responsible for the financial, accounting & administrative support to the entire Operations Team.
Supports Vessel Voyage Coordinators/Operations Officers to update the company software application to record the accounts of the voyage in line with the company’s monthly schedule.
Processes purchase requisitions and payment orders.
Assists in the coordination of administrative functions, including budget, meetings, and other staff duties.
Maintains and organizes mails, physical documents and stock of office materials.
Creation of documents required for Voyage Accounting such as freight invoices and Laytime calculations.
Payment and management of vessel hire management.
Perform tasks that are assigned from time to time by the management.
Requirements:
Bachelor / College degree of any course but Maritime related studies is an advantage.
Preferably a minimum of 1 year of relevant work experience doing accounting and other admin support tasks, new graduates are welcome to apply.
Basic knowledge in MS Office Applications (MS Word, MS Excel, Outlook etc.)
Has strong analytical or mathematical skills.
Experience in reading and understand charter parties and contracts and preparing laytime calculations is a preference.
Knowledge of the voyage process for bulk carriers is an advantage.
Above average oral and written English communication skills.
Background in shipping maritime is a plus but not required.
Self-motivated a good team player and possesses excellent interpersonal skills.
Strong attention to detail, organized, ability to multi-task and to work independently with minimal supervision or part of a larger team.
Independently prioritize tasks and complete work without omissions.
Payroll Assistant
Responsibilities:
Assists in the timely and accurate processing of regular, resume and sign-off allotment for all newly embarked, regular and offsigning crew monthly based on the SLA.
Ensure the timely submission of the required payroll reports and bank files within the reportorial time.
Assists in the generation of government dues reports deducted from payroll.
Close coordination with the Payroll Officers as needed to carry out payroll processing.
Attends to and answers payroll inquiries from both internal and external customers.
Monthly submission of fleet accounting reports/number of crew processed of his/her handled principal for billing purposes.
Filing and Recordkeeping.
Other functions as required by the day-to-day payroll operations.
Requirements:
Must be a Graduate of any business-related courses.
Preferably at least six months to one year of work experience in crew payroll processing (an advantage but not required).
Attention to details.
Organized and must able to meet deadlines.
Strong problem-solving skill.
Complete administration of tasks on time.
Power BI Developer
Responsibilities:
Design, build, test and maintain semantic models in Power BI.
Design quality data visualizations.
Ensures solutions are developed in line with agreed best practices and following relevant design principles.
Proactively identify opportunities for improvement and optimization of implemented solutions.
Demonstrate good understanding of the business needs driving demand for data.
Resolving requests for support from the business on Power BI.
Ensuring the stability of Power BI and Fabric.
Take part in the development of the skill set of the front-end team and the GN Power BI Developer Community.
Requirements:
Bachelor's degree in computer systems, information technology, or a related field (or equivalent experience).
Stakeholder collaboration (ability to develop semantic models and reporting solutions in close collaboration with internal and external stakeholders.
Power BI Desktop (building semantic models and visualizing data).
Microsoft Power Query Editor.
Programming with DAX (creating measures).
Programming with SQL (writing queries extracting data from SQL data warehouse implementations).
Good understanding dimensional models (Kimball methodology).
Good understanding of semantic model design principle.
Nice to have skills: · Knowledge of Fabric. · Knowledge of data visualization principles. · Performance optimization of dataset in Power BI. · Power Query M formula language for extract and transformation of data. · Row Level Security (RLS) in datasets. · Python programming. · Familiarity with Azure DevOps agile practices.
Good understanding of dataset design principles.
Sales Coordinator
Job Responsibilities:
Email Management Acknowledgement of Requests for Quotation (RFQ). Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers. Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications. Forwards to Accounts Receivable (AR) team the payments of customers.
RFQ Management Attends to customers’ Requests for Quotation (RFQs) revisions. Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters. Sends quotations to the customers upon instruction of the branch. Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch. Assists Sales PIC in sales pricing, as per instructions.
Order Management Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders. Handles Maersk Line orders. Assists in direct orders to price lock as needed. Confirms and acknowledges orders as needed.
Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
Assists in initial investigation for undelivered orders and credit issues, if needed.
Job Requirements:
Bachelor's Degree Graduate.
Sales or customer service experience preferred.
Strong problem solving, communication and interpersonal skills.
Proficiency in MS office applications.
Good command in both spoken and written English.
Sales Support Officer
Job Responsibilities:
Code Cracking of RFQ’s from Account Manager.
Updating of prices in PO/RFQ’s - called “GMP Update.”
Direct PO creations.
Chase for vendor Invoice
Follow up on GMP POs older than 30 days.
Post Sales activities – supply schedules – updated delivery dates in AX.
Solving of Hold Codes.
Adhoc task.
Weekly Performance Reporting.
Mailbox sorting for GMP operations.
Requirements:
Advanced data entry skills.
Attention to detail and quality output.
Comfortable with math, calculation and UOM conversion.
Knowledgeable in Microsoft Office such as Microsoft Excel, Word and PowerPoint.
Good listening and communication skills.
SAP CPQ Developer
Responsibilities:
Develop and maintain efficient scripts for our CPQ platform.
Optimize system performance and create automated workflows.
Conduct regular reviews of existing development processes to ensure quality.
Requirements:
Bachelor’s degree in a technical field - Computer Science, Engineering.
3+ years of Python programming experience.
Proficiency in Power Automate.
Strong communication skills in English, both written and spoken.
Ability to thrive in an agile environment.
Senior Information Security Specialist
Responsibilities:
Assess and Audit Security Controls: Review and evaluate the effectiveness of current security solutions, identifying gaps and opportunities for improvement.
Design and Implement Security Controls: Work collaboratively with the team to design, develop, and deploy new security solutions that enhance the organization's security posture.
Provide Subject Matter Expertise: Offer advice and counsel on your areas of expertise within the security domain, both within the department and in cross-functional collaboration with other teams.
Support SIEM/MDR Optimization: Assist in designing, implementing, and continuously improving our Security Information and Event Management (SIEM) and Managed Detection and Response (MDR) solutions to improve monitoring and threat detection.
Collaborate with Team Lead: Work closely with the Information Security Team Lead to ensure alignment with broader security strategies and priorities, contributing to overall security initiatives.
Requirements:
Bachelor’s degree in any course. Graduates in Information Security, Computer Science, Software Engineering, or similar is preferred but not required.
Holding certifications like Azure Architect, Azure Security, OSCP, OSEP, CISSP, Security+, ISO27001, CISM, CRISC is a plus.
Knowledge within some of the following domains: o Risks management o Third-Party Risk Management o Control Management o Frameworks like ISO 27001/27002/27005, NIST 800-53, NIST CSF, etc. o Defining policies and procedures o Infrastructure Security o Cloud Security (Azure) o MDR/SIEM/Log Analytics o Incident Response o Vulnerability and Penetration Testing o Identity and Access management (IAM) o Technical Security and Risk assessments o Disaster Recovery Planning.
Senior Process Black Belt Associate
Responsibilities:
Project Leadership and Management o Supervise a team of analysts and Six Sigma Belts. o Provide mentorship and oversight for projects. o Ensure alignment with organizational goals. o Establish project objectives, scopes, and deliverables. o Develop comprehensive project plans and schedules. o Identify, develop, and drive process improvement projects. o Lead the design, development, and piloting of business process optimization. o Proactively identify and mitigate project risks. o Provide clear direction, guidance, and support to project teams.
Process Analysis and Optimization o Conduct thorough analysis of existing processes. o Construct project charters outlining roles, tasks, and budgets. o Utilize data-driven insights and continuous improvement methodologies. o Redesign processes, streamline workflows, and eliminate waste.
Change Management and Stakeholder Engagement o Develop collaborative relationships with leadership and service teams. o Implement change management strategies. o Drive process improvement delivery. o Prepare and presenting business cases and management information reporting.
Performance Monitoring and Reporting o Define key performance indicators (KPIs) and metrics. o Establish robust monitoring and reporting mechanisms. o Lead the planning, design, and implementation of the center’s service management framework. o Conduct regular service performance surveys
Continuous Learning and Development o Stay abreast of industry trends and best practices. o Share knowledge and best practices with team members. o Mentor junior staff and contributing to organizational capabilities.
Requirements:
Bachelor's degree graduate, preferably in Business or Supply Chain Management.
Certified Lean Six Sigma Black Belt.
10+ years of experience in operations/technical management in a lean operations excellence environment.
At least 5 years of experience in a shared service setup.
Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies
Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
Advanced analytical and problem-solving abilities, proficient in data analysis tools.
Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
Must be flexible with working hours to accommodate global operations.
Must be willing to travel.
Senior Project Manager
Responsibilities:
Plan, implement, anchor and Lead Global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.
Requirements:
Bachelor’s degree in any relevant field.
1+ years certifications within project management frameworks.
10+ years of proven experience in project management.
10+ years of proven experience in change management.
Experience in showing case different successful project deliveries ranging from strategic to operational projects.
Strong leadership and management capabilities with a people-centric approach.
Able to build strong cross-collaboration fostering ownership and accountability widely in the organization.
Strong stakeholder management and communication skills.
Exceptional time management and organizational skills.
Excellent English language skills, both written and spoken.
Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
Trust-Based and can navigate within an organization founded on mutual trust.
Collaborative Team Player and can works effectively across diverse organizational functions and levels.
High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
Must be flexible with working hours to accommodate global operations.
Must be willing to travel.
Senior Software Engineer
Responsibilities:
Development of enterprise services and websites used by customers, third party vendors, and external services using ASP.NET Core, C#, REST API, Angular, JavaScript, Typescript, Microservices, Kubernetes, Docker, SASS, HTML, and CSS.
Hands on experience with SSO technology and integrating securely multiple enterprise services together. Capable of researching customer requirements, emerging software technologies and strategizing an action plan for an engineering team.
Familiar with Test Driven Development, Agile, Scrum, Web Analytics and Microservices.
Responsible for federating various authentications from multiple external providers into a configurable security service.
Engineer and maintain service-oriented APIs used by external services, and by multiple teams in the company.
Perform project lifecycle management, requirement gathering, project estimating, testing, development, and deployment.
Write formalized documentation for project research, feature development, and internal training.
Provide oversight, guidance, and coaching to peers and junior developers.
Expertise in performance tuning, scalable and optimization strategies for enterprise services and websites.
Camaraderie with the engineering team and other professionals in the company.
Communicate proficiently and professionally to customers and co-workers.
Deliver new software features promptly and free of defects.
Dedicated and willing to follow through with individual and team commitments.
Requirements:
Proficiency and prior experience in the following technologies: C#, ASP.NET Core, MVC, REST, Web API, WCF Web Services, Javascript, SQL Server, NHibernate, IIS, HTML, SASS, CSS, Angular, SPA, MSTest, NUnit, and Git.
Proficiency and prior experience with the following enterprise services: Azure, AWS, Salesforce, Dynamics, Sales Cloud, Auth0, and Okta.
Proficiency and prior experiences in the following security frameworks: SSL, SAML, OAuth, OpenID, WebAuthN, Digest, and Basic.
Proficiency and prior experiences in the following protocols: HTTP, SOAP, FTP, SMTP, TCP, and UDP.
Proficiency and prior experience in Agile with JIRA, team collaboration, and public/internal correspondence.
Technical Account Manager
Responsibilities:
Responsible for answering emails and occasional phone calls from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.
Address concerns brought up by other departments within the company, such as operations and sales.
Responsible for filing reports regarding problems with products, looking into technical issues(troubleshooting), fulfilling customer requests for changes, helping customers find solutions to problems, and staying up to-date with changes to products and any new technologies that have been introduced.
Offer suggestions to improve the company's products, as well as report any defects which may arise using HTML/CSS/Bootstrap and JavaScript.
Checking in code and pushing code to multiple environments and verifying own work, with the customer.
Working with many CRM’s, especially Salesforce as product integrates into CRM’s.
Work ‘off hours’ in certain situations, as sometimes you will be ‘on-call’ for emergencies.
Requirements:
4-6 years of experience is strongly preferred, candidates with less experience who meet the desired skills qualifications are also encouraged to apply.
Working knowledge of HTML and CSS.
Experience using Bootstrap 3.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce.
Previous experience in troubleshooting applications.
High Attention to detail and ability to work well with others and the ability to work independently.
Previous experience working in support or directly with customers preferred.
Technical Problem Analyst
Responsibilities:
Identifying and analyzing the underlying causes of critical and recurring issues in collaboration with technical teams.
Conducting Root Cause Analysis (RCA) and implementing permanent solutions to prevent future issues.
Proactively monitoring and analyzing trends in IT incidents to identify potential problem areas before they escalate.
Collaborating with technical teams and any third-party vendors to ensure effective solutions and ongoing optimization of processes.
Preparing reports for management with recommendations and measurements of service quality improvements.
Documenting learnings from closed issues to support continuous improvement.
Requirements:
Bachelor’s Degree in Information Technology, or any related courses.
Have experience with problem management in IT environments, preferably within managed services.
Have a technical background and understanding of iPaaS (preferably Celigo), data structures and infrastructure in general.
Used to working with Root Cause Analysis (RCA) and implementing permanent solutions.
Can maintain an overview and work structured, even under pressure.
Have strong communication skills and thrive in collaboration with both technical teams and business-oriented stakeholders.
Ability to implement a structured problem solving culture in a team.
Experience using JavaScript.
Experience with Visual Studio (or any code editor).
CS degree or equivalent work experience.
Experience working with Salesforce.
High Attention to detail and ability to work well with others and the ability to work independently.
Technical Support Specialist (Orchestration and Analytics Studio)
Responsibilities:
Customer Support: o Guide customers in using available tools to achieve their business objectives. o Provide technical support to customers via email, chat, and calls, addressing questions related to Orchestration Studio & Analytics Studio. o Utilize Orchestration Studio to build out flows based on a set of criteria provided by the customer. o Utilize Analytics Studio to build out dashboards based on customer requirements. o Troubleshoot and resolve issues related to Flow execution, connectors, API integrations, data synchronization, dashboards, data visibility, etc. o Escalate complex issues to Tier 2 or Product Engineering teams when necessary.
Technical Expertise: o Gain an in-depth understanding of Orchestration Studio and Analytics Studio.
Monitoring & Insights: o Identify common customer issues and suggest enhancements to the product team. o Track, document, and report recurring customer challenges to improve support processes and product functionality.
Requirements:
Experience: o 2+ years in a technical support or customer success role, preferably for SaaS or workflow automation platforms. o 2+ years’ experience with Sisense.
Technical Skills: o Strong understanding of database structure and data visualization. o Understanding of APIs, webhooks, and data integration concepts.
Soft Skills: o Consulting with customers to understand their needs and translate that to available data. o Excellent problem-solving skills with a proactive mindset. o Strong written and verbal communication skills. o Customer-focused attitude with the ability to simplify technical concepts for non-technical users. o Ability to work collaboratively with cross-functional teams.
Preferred Qualifications: · Experience with Integration Platforms as a Service (iPaaS) (e.g., Tray, Zapier, Workato, or MuleSoft). · Experience with BI reporting tools (PowerBI, Tableau, Qlick, etc). · Basic knowledge of JSON, SQL, XML, or other data/query formats used in automation workflows is highly preferred. · Familiarity with CRM tools like Salesforce, Microsoft Dynamics, or HubSpot. · Familiarity with the Impartner PRM platform and the data model used. · Customer Support: o Guide customers in using available tools to achieve their business objectives. o Provide technical support to customers via email, chat, and calls, addressing questions related to Orchestration Studio & Analytics Studio. o Utilize Orchestration Studio to build out flows based on a set of criteria provided by the customer. o Utilize Analytics Studio to build out dashboards based on customer requirements. o Troubleshoot and resolve issues related to Flow execution, connectors, API integrations, data synchronization, dashboards, data visibility, etc. o Escalate complex issues to Tier 2 or Product Engineering teams when necessary. · Technical Expertise: o Gain an in-depth understanding of Orchestration Studio and Analytics Studio. · Monitoring & Insights: o Identify common customer issues and suggest enhancements to the product team. o Track, document, and report recurring customer challenges to improve support processes and product functionality. · Knowledge of OAuth and authentication mechanisms.
Travel Assistant
Responsibilities:
Operations Management - assist the Travel Consultant in booking of flights, hotels, transfers and other travel related services.
Strategic and Corporate Planning - complies with implemented strategic action plan.
Marketing and Branding - conforms with the marketing and branding plan.
Profit - adheres to the set operating expenses.
People - participates in company interactive trainings for continuous growth and development.
Planet - adheres to all company initiated CSR projects.
Productivity - adheres to the implemented technology and processes to improve productivity.
Partners - maintains good business relationship with customers, vendors and partners.
Risk Management - adheres with the action plans that mitigate risks.
Communication and Planning - attends regular branch meetings.
Requirements:
Graduate of 4-year baccalaureate course preferably with a Degree /certificates in Bachelor of Science major in Tourism or similar.
At least 6 months’ year work experience in handling domestic reservations and ticketing of corporate accounts.
Has exposure in GDS (Global Distribution System), Abacus and Amadeus.
Knowledgeable in geography.
Proficient in Microsoft Office.
Strong verbal and written communication skills.
High-stress tolerance; Team player; Service oriented; Resourceful; Self-starter.
2 vacancies are available - 1 for Makati Office and 1 for Calamba, Laguna Office.
Travel Counselor
Responsibilities:
Operations Management - book flights, hotels, transfers and other travel-related services.
Strategic and Corporate Planning - complies with implemented strategic action plan.
Marketing and Branding - conforms with the marketing and branding plan.
Profit - adheres to the set operating expenses.
People - participates in company interactive trainings for continuous growth and development.
Planet - adheres to all company initiated CSR projects.
Partners - maintains good business relationship with customers, vendors and partners.
Productivity - adheres to the implemented technology and processes to improve productivity.
Risk Management - adheres with the action plans that mitigate risks.
Communication and Planning - attend regular branch meetings.
Requirements:
Graduate of 4-year baccalaureate course preferably with a Degree /certificates in Bachelor of Science major in Tourism or similar.
2 years’ work experience in handling both international and domestic reservations and ticketing of corporate accounts.
Knowledge in geography.
Analytical thinking; Strong verbal and written communication; Proficient in Microsoft Office.
Updated on corporate travel trends.
High stress tolerance; Ability to handle complex itineraries/requests from clients; Team player; Flexible; Service oriented; Resourceful; Self-starter.
Vessel Voyage Coordinator
Responsibilities:
Responsible for the efficient operations of a group of time and voyage-chartered vessels with the main role to monitor or coordinate the vessel’s voyage, providing sound service by securing the safety of the vessel from point of origin to destination while investigating/ proposing/ accomplishing the improvement plan for the voyage’ s profit.
Direct the vessel to accomplish a voyage by providing the details of the contract, port information, cargo information, weather conditions and, safety information.
Monitors the vessels movement while at sea and in port by communicating with the vessel’s master using email and telephone and at the same time communicating information received with charterers, agents, bunker suppliers and brokers on a daily basis to keep all parties informed.
Supports the vessel by making arrangements at appropriate times including arrangement of Port Disbursement Accounts, bunker stems and hold cleaning equipment.
Ensures that contract terms are being strictly adhered to and to take necessary and suitable action when a breach is made.
Experience voyages with various types of cargo and expand knowledge about the characteristics of the cargo.
Analyzes freight calculations on voyage business and highlight discrepancies/ omissions between estimations and actual occurrences in a voyage.
Monitors the cash flow related to the voyage by collecting the freight/hire and arranging payment ins appropriate time.
Updates the company software application to record the accounts of the voyage in line with the company’s monthly schedule.
Identifies and manages trouble concerning the vessel(s) if they occur.
Travels or visits operating vessels at loading or discharging port in the Asian countries including domestic ports in the Philippines.
Performs other tasks that maybe assigned from time to time by the management.
Requirements:
Bachelor / College degree of any course but Maritime related studies is an advantage.
Preferably a minimum of 1 year of relevant work experience, new graduates are welcome to apply.
Basic knowledge in MS Office Applications (MS Word, MS Excel, Outlook etc.)
Has strong analytical skills.
Above average oral and written English communication skills.
Background in shipping maritime is a plus but not required.
Have a strong inclination to establish a career in the shipping industry.
Self-motivated a good team player and possesses excellent interpersonal skills.
Strong attention to detail, organized, ability to multi-task and to work independently with minimal supervision or part of a larger team.
Independently prioritize tasks and complete work without omissions.
Marketing and Creative Content Specialist
Responsibilities:
Job Overview: Responsible for driving Travel Group’s brand awareness and engagement through innovative digital strategies, visual content creation, and creative marketing campaigns. This role requires a blend of creativity, strategic thinking, and technical skills to execute compelling digital content and manage online platforms. The ideal candidate will have experience in both marketing and digital arts, demonstrating proficiency in visual design, content creation, and data-driven marketing initiatives.
Areas of Responsibilities: · Digital Content Creation · Social Media and Digital Campaign Management · Branding and Visual Design · Market Research and Strategy Development · Analytics and Reporting · Collaboration and Project Management.
Requirements:
Bachelor’s degree in Marketing, Digital Arts, Graphic Design, Communications, or a related field.
At least 1 year of experience in digital marketing, social media management, or graphic design.
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects), Canva, and social media management tools (Hootsuite, Buffer).
Strong understanding of digital marketing principles, including SEO, content marketing, and social media best practices.
Experience with Google Analytics, Facebook Insights, and other analytics tools for tracking and optimizing performance.
Ability to think creatively and ensure high-quality, visually appealing content that aligns with brand standards.
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
Interested applicants may email their resumes to recruitment@gpm.com.ph
or visit:
